Over the past several months, we’ve been using ControlUp’s global, anonymized telemetry to look for real patterns—crash surges, unstable binaries, regressions tied to specific builds, and behavior that only becomes obvious when you zoom out beyond a single environment. Not alerts. Not anecdotes. Actual signals that repeat across many customers.
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Unified Communications Related Training & Support Archives
Unified Communications training and support-related archives from inside the ControlUp Community on Slack.
Big News: ControlUp Expands AI Leadership with Unipath Acquisition
Today, ControlUp announced the strategic acquisition of Unipath, an AI-powered security automation and SOAR platform.
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Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
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Read the entire article here...
Widget Wednesday #8: Comparing Application Usage the Right Way
In this episode of Widget Wednesday, Chris Twiest walks through the Application Usage Comparison Dashboard from the Dashboard Gallery, focusing on how the full dashboard works together to turn raw usage data into meaningful, actionable comparisons inside ControlUp.
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Read the entire article here...
Widget Wednesday #7: Using DEX Score Trending to Spot Problems Before Users Feel Them
In this episode of Widget Wednesday, Chris Twiest walks through the DEX Score Trending Dashboard and shows how it helps surface device performance issues before they turn into widespread employee experience problems inside ControlUp.
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Read the entire article here...
Improving Granularity in Script Access with DEX RBAC and Platform Tagging
Multiple users shared their struggles in effectively organizing script access, with one suggesting the use of DEX RBAC and the new platform tagging system to improve granularity. The ControlUp team will discuss this internally.
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Read the entire article here...
Widget Wednesday #6: Analyzing AI Website Usage with ControlUp Dashboards
In this episode of Widget Wednesday, Chris Twiest walks through how to analyze AI website usage using ControlUp Dashboards, showing how to turn end-user activity data into clear, actionable insights across your environment.
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Read the entire article here...
Widget Wednesday #4: Using Curated Metrics for Clearer Dashboard Insights
In this episode of Widget Wednesday, Chris Twiest explores how curated metrics simplify dashboarding and improve data quality, using the Average Wi-Fi Signal Strength Over Time widget as a practical example inside ControlUp dashboards.
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Read the entire article here...
Widget Wednesday #2: Tracking AI Website Usage Across Your Environment
In this episode of Widget Wednesday, we take on a topic that’s top of mind for many IT teams right now: AI usage visibility.
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Read the entire article here...
Collaboration and Suggestions for ControlUp Workflow Scripts
Some users expressed appreciation for recent changes to ControlUp Workflows, and asked where to find a script for Grant Temporary Device Admin Access. @member stated they have the script, and @member offered to review it. They also mentioned an issue with removing a scheduled task, and suggested using a scheduled task in the Workflow instead. The script is given at the end of the input.
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Read the entire article here...