ControlUp Community

Connect, Learn, and Grow

Unified Communications Related Training & Support Archives

Unified Communications training and support-related archives from inside the ControlUp Community on Slack.

Help Desk Tips and Tricks with ControlUp Products

Posted on

A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.

Read the entire article here...

Clarifying Scoping Permissions in ControlUp

Posted on

A user asked for clarification on scoping permissions in ControlUp. They wanted to know if it was possible to target only groups and not tags, and if all groups and tags were targeted by default. Another user confirmed that it is possible to deselect all options in the tags dropdown to target only groups, and that the "Groups OR tags" logic applies when both groups and tags are selected. The documentation will be updated to make this clearer. The relevant information can be found at https://support.controlup.com/docs/dex-platform-account-permissions#limit-permission-scope-to-certain-devices

Read the entire article here...

Latest ControlUp Updates: Anomaly Detection & License Reclamation

Posted on

Busy, busy — no slowing down when it comes to delivering a better DEX experience. Below are two new ControlUp features worth your attention: 1. Anomaly Detection ControlUp now includes anomaly detection that cuts through alert noise by focusing on behavior rather than static thresholds. Instead of firing every time a metric crosses an arbitrary line, it learns what normal looks like in your environment and flags meaningful deviations.…

Read the entire article here...

ControlUp Release AI Assistant Powered by Pulse AI!

Posted on

At a technical level, Pulse AI is ControlUp’s intelligence layer. It continuously correlates telemetry across endpoints, sessions, applications, networks, identity, and tickets, understands context, and drives action. Not “AI as a chatbot,” and not dashboards with a different coat of paint—but an agentic service designed to reduce the manual correlation work IT teams are forced to do today.

Read the entire article here...