Unified Communications Related Training & Support Archives

Unified Communications training and support-related archives from inside the ControlUp Community on Slack.

Creating ServiceNow tickets with correct device name in workflow

Posted on March 16, 2026

The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.

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Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards

Posted on March 13, 2026

In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.

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Webhooks vs API Integration for Teams in ControlUp Workflows

Posted on March 11, 2026

A user asked whether it is preferred to use Webhooks or API integration when integrating Teams. Another user responded that Webhooks would be fine, unless the standard nodes do not cover the necessary requirements. Manual configuration may be needed, but as long as it works for the specific use case, Webhooks are a suitable option.

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Widget Wednesday #12: Introducing Grid Viewer for Raw Data Exploration

Posted on March 11, 2026

This week’s Widget Wednesday introduces a powerful new widget type in ControlUp Dashboards, the Grid Viewer. Unlike traditional widgets that summarize data through averages, totals, or grouped metrics, the Grid Viewer gives you direct access to raw data. It’s designed for situations where you want to see exactly what’s happening under the hood and shape the view around your specific needs.…

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Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment

Posted on March 4, 2026

A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.

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Help Desk Tips and Tricks with ControlUp Products

Posted on February 12, 2026

A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.

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