Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
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Microsoft Intune
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment
A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.
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Exploring ControlUp Workflow: Guidance on Merging Data
A user asked for guidance in their ControlUp Workflow, which involved retrieving data from Intune and ControlUp Desktops and merging it into a single array using the Union action. They had several questions about the process and whether they needed to explicitly convert the results into arrays, iterate through the lists manually, or use the output arrays from previous actions. The user also asked about how to specify matching based on serialNumbers. Another potential approach was suggested, but the user preferred a cleaner array-based solution. A ControlUp team member explained that the feature to merge properties for one object from two arrays is not currently available, so the loop option is the only option for now. No specific solution was provided in the discussion.
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Help Desk Tips and Tricks with ControlUp Products
A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.
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ControlUp Windows Agent Deployment Options and Version Control
A user asked about deploying the ControlUp Windows Agent and if the same install switches used for the Agent Manager would work with the standalone Windows Agent installer. It was clarified that with version control, the agent can be installed through the Agent Manager. The command line works the same with the standalone installer and documentation can be found on the ControlUp website. Version control can help with updating devices at sensitive bandwidth sites. Multiple deployment options are available. Links to documentation were also provided.
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Understanding Enrich Enablement Features on ControlUp
A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.
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Troubleshooting Resource Leak Issues with ControlUp Agents
A user reported seeing a resource leak in both the cuagent and sipagent of three machines. The screenshot shows one machine with a 17-day uptime and a sustained 25% CPU for the sip agent. The user asked if there were any known resource leak issues in the 9.0.5.423 and 2.15 agents. Another user responded, saying they were not aware of any issues with 2.15 for Desktops and asked if the machines were Windows desktop OS and single user machines. They also suggested checking for AV exclusions, providing a link to documentation for setting them up. The original user confirmed that the machines were single user persistent VDI and said they would check the AV exclusions. URL mentions: https://support.controlup.com/docs/en/av-exclusions-for-controlup?highlight=exclusi
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Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
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ControlUp Scripts for Intune Compliance Checks
A user is interested in a ControlUp script to force an Intune Compliance Check on a Windows Device. While there is no official script available, it is a potential future roadmap item for Secure DX. Other users suggest creating a PowerShell script and setting it as an action on the device. A recommendation is made to include a check that ensures the correct components are installed on the device.
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