A customer reported receiving a warming every other week, but Support found data uploads were consistent and fine. The Monitor Alerts - ControlUp Monitor Issues link needed to be updated, and changing advanced config setting should make a difference.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Finding Multiple User Sessions for a Specific Application in ControlUp
A user asked for the best way to see which users are running multiple sessions of the same application. It was suggested to use the "published application usage details report" or the "Session - Activity" report, and to further narrow down the required data, use PowerShell API. It was also mentioned that the result needs to be run on a monitor. The full instruction can be found at https://support.controlup.com/v1/docs/invoke-cuquery#example-6-search-for-all-machines-with-the-name-monitor.
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Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Read the entire article here...
Troubleshooting Abnormal Alerts from Scoutbees EUC
A user reported above-average alerts from Scoutbees EUC scouts in Frankfurt. It was suggested to set up an extra hive to exclude any issue within the existing one. The ControlUp team could not confirm any change has been made in the VDI environment, and suggested to manually access the tested resources to validate the credentials. Support was contacted to troubleshoot the issue further and the user indicated they will be monitoring the issue in the coming days.
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Read the entire article here...
Storage Trends in ControlUp
A user asked for trends regarding storage in ControlUp. It is possible to view IO stats, though missing capacity information is not available yet. However, ControlUp will add trends as reference for the statistics reports in the Streaming project, including capacity and free space information. There will also be Disk entity reports with relevant information and recommendations. A session can be coordinated to discuss the plan.
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Read the entire article here...
What is the Highest I/O Process Consumer in an Environment?
A user asked about the highest I/O process (IOPS) consumer in their environment and found the software reporter as a Google Chrome "Extra". It was clarified that the IOPS indicator on the current Insights report referred to both disk and network IOPS, and that this is distinguished in the upcoming "Streaming" App Trends report, with accompanying charts. The new version is awaited.
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Read the entire article here...
When users logon to a server that is provisioned by PVS dose the User profile go to the RAM cache or the DIFf disk?
A discussion was had around the use of Provisioning Services (PVS) and how it deals with user profiles. If profiles exceed 30GB, then it should be configured to overflow on disk, but FSLogix Containers are simply mounted and the writes directly into the VHDX file, not into RAM. For testing, users can change the altitude of the procmon or FSLogix Drivers.
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How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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How to give access to ControlUp insights without giving access to the Controlup Console
The discussion considered what options are available for providing access to Insights data for third-party users without access to the ControlUp console. While registering in the console is necessary, uploading a CSV file with UPNs can be done with the Login Setup feature in 8.7. Insights will be deprecated soon and, as some customer's security policies can remove accounts if they are not used after a certain amount of time, there is the option of creating a bogus user with an email distribution. There are no limitations on the number of users in ControlUp itself, though some Microsoft licenses may be consumed based on a single AD account.
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How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...