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Fix for a Missing ControlUp Real Time Console Taskbar Icon

Posted on October 11, 2023

A user asked about a missing Real Time Console taskbar icon and a possible solution involving clearing the icon cache and restarting the computer. The user reported that this solution worked.https://www.mycitrix.com/ can also be used to get NetScaler licenses.


Read the entire ‘Fix for a Missing Real Time Console Taskbar Icon’ thread below:

anyone know of a fix when the Real Time Console taskbar icon doesn’t display?


never seen that one,


Is it published?


I don’t know what that means.


Guess not then… Published on a Citrix server as an app…


no, its on a win 11 VM


Not sure. I’ve only seen something like this when it was ran as a published app in Citrix.

Did you have it pinned?


tats a thing of the past now publishing 🙂


yeah yeah… I went to get NetScaler licenses today and typed mycitrix.com in the address bar, lol.


this fixed it. Cleared Icon cache

ie4uinit.exe -show

taskkill /IM explorer.exe /F

DEL /A /Q "%localappdata%\IconCache.db"

DEL /A /F /Q "%localappdata%\Microsoft\Windows\Explorer\iconcache*"

shutdown /r /f /t 00


Sounds about right. Kinda why I asked about it being pinned. Part of it comes from a shortcut and the other part is the icon.

Continue reading and comment on the thread ‘Fix for a Missing ControlUp Real Time Console Taskbar Icon’.  Not a member? Join Here!


Categories: All Archives, ControlUp for VDI, ControlUp Synthetic Monitoring
Topics: Citrix, Microsoft, Microsoft Windows, Reporting, Virtual Desktops

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