ControlUp is proud to share... ControlUp has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools. Again.
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Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting the ControlUp Agent Installation Process
Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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Read the entire article here...
Understanding Session ID in ControlUp Session Activity Report
A user asked for clarification on the meaning of the Session ID value in the User Session Details section of the Session Activity report. Another user responded that it refers to the Windows session ID and thanked the person who asked for their question.
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Read the entire article here...
Integrating Survey Toaster in Windows Settings
The team discussed the presence of Survey Toaster in the notification and actions section of Windows Settings. It is installed with the ControlUp agent for desktops, and should appear after a survey has been sent to a device. There should be two entries for Surveys and Survey Toaster.
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Read the entire article here...
Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report
A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.
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Read the entire article here...
ControlUp Week in Review
Happy Tuesday, it’s time for a ControlUp update… what have we been up to? A lot…. That said, here is a recap of the past couple of weeks, in case you missed it ;)
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Read the entire article here...
Viewing Windows Events for VDI on the ControlUp WebUI
Users discussed the possibility of viewing Windows Events for VDI on the WebUI, as it can be done on the ControlUp Console App. It was mentioned that the historical data shows limited visibility and that a live view will be brought to Dex, although it is not known when.
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Read the entire article here...
How to Set up an Alert for First Time Use Logins on Windows 11
A user asked for help setting up an alert for first time use logins on Windows 11, to present a guided tour and web page. Another user suggested using a ControlUp script to set a flag file to avoid multiple runs. This method was compared to using Citrix login scripts from over 25 years ago. It was also suggested to check the date/time of the flag file for future updates.
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Read the entire article here...
Understanding Windows Event Logs with ControlUp
A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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Read the entire article here...
Generate Network Trace PowerShell Script
Enter the power of ControlUp and the Generate Network Trace script, just one of our many out-of-the-box scripts/automation to help you overcome those pesky problems while automating a solution for the future.
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Read the entire article here...