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Microsoft Windows Related Training & Support Archives

Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.

Using CU4D for Troubleshooting at ControlUp

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A user discussed using CU4D for troubleshooting an issue where a user's laptop and Citrix session froze and required a forced reboot. There was high memory usage on Edge and WebView2. Others suggested using CU4D to see process stops and app hangs, power events, and on-demand PowerShell scripts. Someone also suggested looking into network latency features and historical graphing for wireless signal strength or network usage. Event ID 1002 for Citrix Workspace could also help identify the issue.

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Windows Devices Showing WIfi SSID as “PRIVATE”

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Users are reporting issues with their Windows devices where their WIfi SSID is showing as "PRIVATE" and the WIFI signal is at 100% but no data is being shown. Turning off the WIfi access location seems to resolve the issue. More information can be found at https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes

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User Experiences Issue with User Sentiment Survey in ControlUp

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A user encountered an issue while conducting a survey on User Sentiment during a management call, as only one out of three participants received the survey popup. The user has confirmed that the devices are online and on the latest GA, with all necessary settings in place. After further testing, the user has discovered that the survey was sent but did not display properly. A ticket has been requested to further investigate the issue.

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How to View Installed Store Apps in ControlUp

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A user asked about viewing installed store apps in ControlUp. Eugene mentioned that this is currently being worked on and may be included in the upcoming "Agent ONE" release. In the meantime, he suggested using a custom script to create and implement a custom index for reporting on store apps. The script was also shared for convenience.

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Creating Filters based on ControlUp Data Indexes

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Some members of the group discussed the possibility of creating filters based on data indexes in ControlUp. One member suggested creating a custom report and using filters, but another member pointed out that this method doesn't allow for running scripts. The original user requested a feature to allow for selecting all items from a report and running a script. The article will discuss the potential for expanding the existing feature in ControlUp that only applies to fields in the _devices index, to other indexes to make this process easier.

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Creating Applications Report for Devices on ControlUp

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A user needed help creating a report with data about applications on their devices. They used the 'Installed_apps' data index and wanted to use the 'App focus' or 'builtin_process_stop' data indexes for information about usage, but there was no relationship between the data. Another member suggested using dashboards or workflows to gather the data and provided an example.

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Upgrading to the Latest ControlUp Version – What to Expect

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A member asked for known pitfalls when upgrading from ControlUp version 9.2.0622 to 9.2.0711 and mentioned some desired features. A product manager mentioned there as no known pitfalls and 20+customers have already upgraded. The new features were revealed to be Citrix VDA Registration State Monitoring, Windows Process Relationship Monitoring, and Citrix User Connection Failure Monitoring. Another member commented on the benefits of these features.

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Installing ControlUp Desktop Agent in VDI Setup

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A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.

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