The user asked about incorrect data being displayed in ControlUp's FS Logix Disks column, despite 190 active sessions. After confirming the agents are running on 8.8 and there is no Citrix Profile Management installed, the FS Logix Health column still shows 'Healthy' in the RTC console.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Requesting New Metrics for ControlUp Version 9.1
A user asked about getting Frames Per Second metrics from Citrix sessions in ControlUp. It was suggested that the user posts a User Voice item with the details of the request. After the user shared their connection to Citrix engineering, new metric data will be integrated into ControlUp version 9.1.
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Read the entire article here...
ControlUp Community Radio Episode #2 with Legendary Former CEO, Citrix, Mark Templeton
In this engaging second episode, Douglas Brown sits down with the iconic Mark Templeton, former CEO of Citrix and currently the Chairman of the Board at WorkSpot. Douglas and Mark embark on a journey through the evolution of virtual workplaces, discussing the visionary steps Citrix took under Mark's leadership and how these innovations have shaped the industry.
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Read the entire article here...
Using ControlUp for Client Connection Failures in Citrix Director
An error of "Client connection failures" was encountered in Citrix Director. ControlUp was asked if it could be used to identify these errors and initiate a script-based action, to which a user suggested using the folder metric "User Connection Failures Per Hour" as a trigger.
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Read the entire article here...
ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
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Read the entire article here...
Setup Alert for Application Version Updates
The user is searching for an alert to notify them whenever an application is updated, as well as a reportable data regarding monthly Windows Patching. It was suggested to set up a trigger for process started, or use a process statistics report for an overview of version usage.
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Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Read the entire article here...
Monitoring URLs for Citrix Cloud Availability with ControlUp
A user was looking for URLs to monitor the availability of Citrix cloud, besides those used by the Cloud Connector Connectivity Check utility (https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility). They had not seen such URLs before, but thought they might exist.
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Read the entire article here...
Troubleshooting Script Execution Issues on Windows Server 2022 with ControlUp
Users experienced scripts not executing on Windows Server 2022 but works on earlier servers. Possible problems were discussed, such as GPO settings, the account the script is running under, and if a signature was needed. It was suggested that a signed script may need to be imported, and if the issue persists to reach out to ControlUp support at support@controlup.com.
Read the entire article here...
Read the entire article here...