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Citrix Related Training & Support Archives

Citrix training and support-related archives from inside the ControlUp Community on Slack.


Episode #19 – Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp

Posted on July 1, 2025

Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences. Beau emphasizes the value of a “customer-obsessed” culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction.…

Read the entire article here...


How to Set Up Fail-safe Actions with ControlUp Triggers

Posted on June 27, 2025

Users discussed options to set up a trigger to run an action and if that action fails, run a different one. The ControlUp trigger packs include a trigger that alerts when machines go unregistered, followed by a script action to reboot the machine. Members suggested creating two triggers or using Invoke-cuaction to programmatically run actions and determine if a VM needs to be rebooted. The support document containing more information is available at https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix

Read the entire article here...


Setting Up a Trigger for Identifying Unused VMs in ControlUp Focus Discussion.

Posted on June 20, 2025

Several users discussed how to set up a trigger for identifying unused VMs older than 45 days, specifically in relation to the ControlUp environment. Suggestions were given about using the built-in Session Activity report or APIs to identify machines with no recent logins. Some users mentioned testing and recoding scripts for different hypervisors. One user also brought up the issue that not all VMs have a Horizon agent.

Read the entire article here...


Creating a Citrix Workspace App Versions Report in ControlUp

Posted on June 12, 2025

A user asked how to create a dashboard or report showing Citrix Workspace App versions for end users and possibly trigger notifications for upgrades. @member suggested using the Session Activity report and adding the "Initial Citrix Receiver Version" column to see the client versions used in historical sessions. Other columns can help identify the endpoints with the app installed. A trigger can be used to detect versions and send notifications, and @member or a team member may have more instructions.

Read the entire article here...


Troubleshooting Edge DX Agent Installation and Upgrades for Non-Persistent Virtual Desktops in Citrix

Posted on June 10, 2025

A user inquired about installing the sipagent2.17.0.6185.msi on a Master Image for MCS without the Agent Control Manager, and if there was a way to suppress automatic upgrades of Edge DX agent using the agentmanger MSI. It was recommended to tag machines with a specific tag and make a rule for that tag to align with a specific agent version. Another user commented that EdgeDX could be used for non-persistent virtual desktops in Citrix, and requested assistance from other customers who have done so. There is currently no way to suppress the automatic upgrade of Edge DX agent using the agentmanager MSI.

Read the entire article here...


Analyze High Latency Issues Script

Posted on May 28, 2025

Can ControlUp help? Yes, out of the box, we provide a pre-built, yet customizable, script that helps you analyze and solve high latency issues!

Read the entire article here...


Citrix Workspace App Access: RemoteDX Plugin and Installation

Posted on May 22, 2025

The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.

Read the entire article here...


Episode #18 – Conversation with Daniel Wedel, CEO and a Senior Consultant at Wedel IT

Posted on May 19, 2025

Tune in to Episode #18 of ControlUp Community Radio, where host Douglas Brown welcomes Daniel Wedel, CEO and Senior Consultant at Wedel IT. Daniel brings over 20 years of experience in End-User Computing (EUC) and shares his insights on the industry's evolution, emphasizing significant improvements in reliability, management, and technology complexity.

Read the entire article here...


Considerations for Reporting Latency in Disconnected Sessions

Posted on May 15, 2025

Discussion about whether CU should continue reporting a user's latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.

Read the entire article here...


How to Set up an Alert for First Time Use Logins on Windows 11

Posted on May 14, 2025

A user asked for help setting up an alert for first time use logins on Windows 11, to present a guided tour and web page. Another user suggested using a ControlUp script to set a flag file to avoid multiple runs. This method was compared to using Citrix login scripts from over 25 years ago. It was also suggested to check the date/time of the flag file for future updates.

Read the entire article here...


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