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Considerations for Reporting Latency in Disconnected Sessions

Posted on May 15, 2025

Discussion about whether CU should continue reporting a user’s latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.


Read the entire ‘Considerations for Reporting Latency in Disconnected Sessions’ thread below:

We allow sessions to sit in a disconnected state for several hours. typically, and understandably, these sessions will show pretty high latency. Silly question is there logic for CU to stop reporting that user’s latency when in a disconnected state? If it continues to report it, can’t that skew overall stats when looking at reporting?


depends on the protocol. But for example Citrix should stop reporting latency after (from memory, take it with a grain of salt), 2 minutes

Slight correction. That is 2 minutes of idle time. But a disconnected user should be idle anyway

Continue reading and comment on the thread ‘Considerations for Reporting Latency in Disconnected Sessions’.  Not a member? Join Here!


Categories: All Archives, ControlUp for VDI
Topics: Citrix, Reporting

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