A user asked about data not showing up in VDI details even though they have followed the necessary steps, such as installing the Remote DX Agent and enabling the Remote DX Plugin. Another user suggests checking if the virtual channel is enabled, and the first user realizes that they had not enabled it initially. After enabling it, they are still not seeing any data but it is suggested to try a new session or open a support ticket. The relevant ControlUp documentation for enabling the virtual channel is provided. Possible solutions are discussed and the user is advised to open a ticket if the issue persists.
Read the entire article here...
Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
CUP and Unicon/Elux Agent Deployment
A user asked about the status of CUP's support for Unicon/Elux agent deployment and various members provided information. It was suggested to contact a CSM or open a support ticket for an official answer. It was also mentioned that the CU4VDI plugin for Citrix on eLux platform has been released, but there may be technical challenges for future deployment. A team member is evaluating it as a roadmap candidate but it will not be available in the next release.
Read the entire article here...
Read the entire article here...
Citrix Cloud Log Server and ControlUp Compatiblity
A user noticed a new log server configuration for Citrix Cloud and wonders if the information will be available in ControlUp. @members state that while ControlUp does not currently use data collection from the AOT Log Server, it may be considered in future releases after researching the additional information provided.
Read the entire article here...
Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
Read the entire article here...
Read the entire article here...
Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
Read the entire article here...
Read the entire article here...
Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
Read the entire article here...
Read the entire article here...
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
Read the entire article here...
Read the entire article here...
How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.
A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.
Read the entire article here...
Read the entire article here...
Improving search functionality in ControlUp’s VDI section
A discussion on ControlUp's search functionality for VDI users led to a suggestion for a search bar at the top of the VDI section, similar to the one available for Employees. The user believed this would save time and clicks when locating specific VDI users. Some concerns were raised about the feasibility of implementing this feature, as it would have to search all VDI objects. The possibility of first-line support continuing to use Citrix Director for this functionality was also mentioned.
Read the entire article here...
Read the entire article here...
Enhanced Citrix Black Hole Monitoring
What’s new in ControlUp for VDI 9.2 Beta: enhanced Citrix black hole monitoring with deeper visibility into failed connections, smarter detection, and faster action before users feel the impact.
Read the entire article here...
Read the entire article here...