A user asked for help with a problem in one delivery group where some machines become unregistered and create zombie sessions. This only occurs in one group, and the cuagent is stuck in stopping state on these zombie machines. The ControlUp team suggested looking at dependencies for the cuAgent and checking the event log to see if the OnStop function has finished. They also mentioned troubleshooting the SCM's responsiveness.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
How to Get List of Monitored Services on ControlUp for Automated Actions
The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.
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Read the entire article here...
Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
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Read the entire article here...
Troubleshooting Timeout Issues between Citrix VDA and Cloud Connector in ControlUp
A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
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Read the entire article here...
How to Put Citrix CVAD Servers into Maintenance Mode with ControlUp
A user asked for help with putting Citrix CVAD servers into Maintenance mode based on a specific event. Another user suggested using a built-in EUC tool, but since they don't have any Delivery Controllers, it's not possible. The ControlUp team is working on allowing the use of shared credentials in script actions for this issue. In the meantime, a workaround using the invoke-cuaction cmdlet was suggested. It was also mentioned that @member may have experience with this.
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Read the entire article here...
Comprehensive vDisk replication and monitoring script for Citrix Provisioning Services
A user shared a comprehensive vDisk replication and monitoring script for Citrix Provisioning Services. It includes an EventLog output for ControlUp and comprehensive JSON output for other solutions. The script can be found at https://github.com/MathiasK-SVA/pvs-radar and suggestions for improvement are welcome.
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Read the entire article here...
How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...
How to Detect “Black Hole Machines” with ControlUp in Citrix Environments
A discussion took place about the "Citrix Blackhole machine" scenario and how to detect it using ControlUp. Possible solutions were suggested, including using a combination of user sessions, CVAD Available State, and connection failure data to spot the issue and looking for Launch or LaunchOperation events on the Citrix broker for on-prem environments. It was also mentioned that Citrix Analytics may be necessary for this detection in Citrix Cloud environments. The context of this discussion is related to DaaS and ControlUp.
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Read the entire article here...
Episode #19 – Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp
Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences.
Beau emphasizes the value of a “customer-obsessed” culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction.…
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How to Set Up Fail-safe Actions with ControlUp Triggers
Users discussed options to set up a trigger to run an action and if that action fails, run a different one. The ControlUp trigger packs include a trigger that alerts when machines go unregistered, followed by a script action to reboot the machine. Members suggested creating two triggers or using Invoke-cuaction to programmatically run actions and determine if a VM needs to be rebooted. The support document containing more information is available at https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix
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Read the entire article here...