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Trouble with Admin Rights and Scoutbees in ControlUp

Posted on January 8, 2024

A user reported losing admin rights in Scoutbees and unable to edit or delete scouts. Other users reminded them of the failsafe to have at least one Admin and suggested submitting a support ticket for assistance. A screenshot was requested to investigate the issue further. The user later updated that they had deleted an old account and could no longer access Scoutbees on multiple organizations. Support was working on resolving the issue.


Read the entire ‘Trouble with Admin Rights and Scoutbees in ControlUp’ thread below:

I seem to have lost admin rights in Scoutbees. Edit and delete scouts option is greyed out.

my role (the only user) is set to viewer


There’s supposed to be a failsafe so that there is always at least one Admin. You should send a support ticket to get that resolved.


ok


It would be interesting to check the Audit Log but you can’t see that if your only user role is the default “Viewer” role


i can see the audit log

i searched role and user and didn’t find anything, maybe due to my role


Are you able to see your user settings?



Sorry Brian, I thought you were on DEX (app.controlup.com). so my advice doesn’t apply to Solve.

But Support can still help you out


great, i deleted an old account and not I can’t access Scoutbees on any of my 40+orgs its a sad day

@member help!! 😉


Hey there Brian – Working with our SB Dev team right now and I am hoping you can send me a screenshot of where you are receiving your error message


you’re my hero! I get a small red popup in the top right of the screen that says unknown error,


We are checking on the various sites now. Do you remember which ones you were working with – Walden was one


1173, COCC-Prod

it was walden where i went in an deleted a duplicate scoutbees acct.

we can pull this offline if you want to discuss further


My colleague is looking things up right now – and technically I have to run and get my kiddo from school. But while she looks this up and fixes it, I’ll run and get him and be back to share when this is all fixed. 👍

Continue reading and comment on the thread ‘Trouble with Admin Rights and Scoutbees in ControlUp’.  Not a member? Join Here!


Categories: All Archives, ControlUp Synthetic Monitoring
Topics: ControlUp Solve, Logs, Reporting, SaaS & Web App Availability Testing, Synthetic Monitoring

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