A user reported trouble with EUC tests failing after updating HIVE to version 1248. The ControlUp team suggested enabling debug mode, zipping and sending the logs, as well as the Scout ID in a support ticket to troubleshoot the issue. It was also mentioned to make sure the Scoutbees Hive service is healthy and running.
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Synthetic Monitoring Related Training & Support Archives
Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.
ControlUp’s Future Plans for Synthetic Monitoring Dashboard Widget
A user asked about a Dashboard widget for Synthetic Monitoring. ControlUp responded that it is not yet available but there are plans to add it in the future. There is also a playful discussion about ControlUp's AI and the potential of winning the lottery with its predictions. No further information on the widget was provided.
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Read the entire article here...
ControlUp Synthetic Monitoring Workflows and Workarounds
A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.
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Read the entire article here...
Monitoring Network Connectivity with ControlUp Products
Users discussed methods to monitor connectivity and performance between different sites on the same network using ControlUp products. It was suggested to use the latency test feature with an on-prem hive to measure various aspects, such as network breaks. One user mentioned a customer who used custom hives at different points to gather more specific information on network breakage. The discussion also mentioned the desire for a feature similar to "RemoteDX Client Metrics" to measure latency between hops. The conclusion was that using custom hives is the best approach for this area of ControlUp.
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Read the entire article here...
Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp
A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester
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Read the entire article here...
Widget Wednesday #18: New Filter UI and Unified Filtering Experience
Widget Wednesday #18 introduces a redesigned filter UI in ControlUp Dashboards with expanded filtering options, unified variables and filters, and improved usability for faster, more flexible data analysis.
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Read the entire article here...
Synthetic Monitoring for Critical Website Availability and Other Use Cases
Users discussed the use of synthetic monitoring for critical website availability, certificates, and meeting room hardware. It can also be used for internal and external SaaS app availability, and can help with informing users about issues before they call in. Multiple scenarios were discussed about how this can be beneficial for IT professionals.
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Read the entire article here...
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Setting Up a File-Triggered Maintenance Mode in ControlUp
A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."
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Read the entire article here...
Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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Read the entire article here...