A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.
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Synthetic Monitoring Related Training & Support Archives
Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Sivan’s “Did You Know”: Synthetic Testing from ControlUp Now Monitors Web Transactions
ControlUp's newest feature, Synthetic Testing (ScoutBees) enables users to monitor each click, hover, text of web apps to ensure they are working as expected. An Academy video and a support article have been linked to provide an introduction to this feature.
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Monitoring Other Appliances with ControlUp
A user asked about monitoring other appliances via API like routes. It was suggested that Scoutbees HTTP/S tests may be suitable, while VMware UAG and F5 were noted to be on the roadmap at some point, although there is nothing near-term available. The user was asked to identify the particular vendor appliance they are looking for monitoring.
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Error Upgrading to Latest ControlUp Scoutbees Hive Fixed by Machine Restart
A user was trying to upgrade to the latest Scoutbees Hive, but received an error. After confirming that the process was running as an administrator, the recommended workaround of restarting the machine was successful. The ControlUp team is still investigating the issue.
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Investigating “Failed” EUC Scouts in ControlUp
For some EUC Scouts, 'Couldn't get SessionReady from the session' is marked as 'failed' despite the screenshots appearing successful. The duration of the logon might be too short, so increasing it and using baseline images may help resolve the issue. In one instance, the issue was caused by Scoutbees reconnecting to a disconnected session, leading to 12 hour-long failed Scouting, even though the connection was successful.
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Labelling and Filtering with ControlUp Scoutbees
The user asked about having grouping available in Scoutbees, to separate the tests for different customers. An alternative suggestion was to label them, which can then be filtered for with the UI. There is documentation on how to achieve this, which can be found at https://support.controlup.com/docs/navigating-the-scoutbees-web-app#scout-labels.
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Does ControlUp Scoutbees Connect to AWS Services?
The user asked if Scoutbees connects to AWS Services. It's hosted in AWS, while Cloud Hives are a mix of Azure and AWS. Network team now logging a change to allow it, with the URL api.scoutbees.io resolving to a specific AWS address.
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Citrix Policy Disabled for Error Solving
The user experienced an error when using Scoutbees Custom Hive, but was able to solve the issue after checking the Citrix policy; it had been disabled. They concluded that they had missed the clear error shown in red. No bueno.
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Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees
Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.
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Read the entire article here...