Some members of the group discussed the possibility of creating filters based on data indexes in ControlUp. One member suggested creating a custom report and using filters, but another member pointed out that this method doesn't allow for running scripts. The original user requested a feature to allow for selecting all items from a report and running a script. The article will discuss the potential for expanding the existing feature in ControlUp that only applies to fields in the _devices index, to other indexes to make this process easier.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Creating Applications Report for Devices on ControlUp
A user needed help creating a report with data about applications on their devices. They used the 'Installed_apps' data index and wanted to use the 'App focus' or 'builtin_process_stop' data indexes for information about usage, but there was no relationship between the data. Another member suggested using dashboards or workflows to gather the data and provided an example.
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Read the entire article here...
ControlUp Academy + Option Not Listing Added Entries
Some users reported an issue in the workflows with using + to add entries, as it does not list the added items and can cause a variable exists error. Another user was able to reproduce the issue and created a ticket for tracking purposes. One user thanked Abel for his help.
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Read the entire article here...
How to View Device and Experience Scores in ControlUp Dashboard
Some employees were discussing the combination of Device Score and Experience Score in a consolidated view or score. @member asked if there was any built-in reports or dashboards to view this combination, and @member answered that it exists within the DEX Score Trending Dashboard from the Dashboard Gallery. However, there was some confusion as to whether this data is based on the Device Score or the Experience Score. It was clarified that the metric used is the Experience Score, and the breakdown of this score can be found in the Employee module. The team discussed different ways to view and analyze this information, and it was suggested that a call be set up for a deeper dive into the dashboards. The conversation also referenced ControlUp URLs such as https://support.controlup.com/docs/device-score and https://support.controlup.com/docs/experience-scores.
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Read the entire article here...
Increase in M365Copilot.exe Crashes on April 28th
An issue with M365Copilot.exe crashes was brought up, with the number of daily crashes increasing globally on April 28th. The crashes seem to be specific to version 19.2604.52241.0 and if the trend continues, ControlUp may report it to Microsoft.
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Read the entire article here...
Troubleshooting Partial Data in ControlUp after Agent Replacement on AVD Session Host
A member reported that after replacing the agent on the AVD Session Host, they were only receiving partial data. They were still getting data on "Logon Duration" but not on CPU utilization. After troubleshooting, it was determined that the monitor server was causing the issue, but it has since been resolved.
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Read the entire article here...
Certificates for Teams integration on ControlUp Academy Updated
A user reported an issue with adding the Teams integration in workflows for testing. The ControlUp team acknowledged it as a devops issue and provided an update that the certificate has been updated. The user is advised to try their integration again.
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Read the entire article here...
Installing ControlUp Desktop Agent in VDI Setup
A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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Read the entire article here...
When AI Helps, When It Doesn’t: Notes From a Fireside Chat on IT’s Next Chapter
In our latest ControlUp Community Meetup, Co-Founder Yoni Avital, ControlUp expert Eugene Kalayev, and Shane Kleinert from Choice Solutions sat down for a fireside chat on where EUC is headed. The panel tackled the big question: where does AI actually fit in EUC operations?
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Read the entire article here...
Troubleshooting Black Screen Issues on Omnissa Horizon
Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.
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Read the entire article here...