An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
Read the entire article here...
ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Uninstalling ControlUp agent on multiple devices with different versions
A user asks for help uninstalling the ControlUp Windows agent from multiple computers with different versions. They plan to use Tanium to uninstall, and ControlUp documentation provides the necessary uninstall script. Others advise on potential issues with enabling version control and note that ControlUp does not change the MSI GUID with each version. The user praises ControlUp's developers and their consistency.
Read the entire article here...
Read the entire article here...
Enhancing Citrix Cloud visibility with ControlUp 9.2
A user asked about getting information into ControlUp and having a single pane of glass for data instead of having to go to both ControlUp and the Citrix Cloud console. Another user asked for @member to review and update where Citrix Cloud metrics can be seen in ControlUp, potentially in version 9.2. The first release with some Citrix Connection Failure Logs was 9.1.5, and more visibility into connection failures will be available in version 9.2, with the addition of various connection failure metrics to automated actions. More information can be found at https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1740515659733499
Read the entire article here...
Read the entire article here...
Removing Uninstalled Apps from ControlUp Reports
ControlUp users discussed the lingering appearance of FortiClient on CU4C reports despite its removal from all devices. It was suggested to remove the software from the template scope in order for it to no longer appear in future reports. It was also advised to check for any leftover folders or files that may have caused the detection. To exclude it from scan reports, it should only be removed from the template.
Read the entire article here...
Read the entire article here...
Troubleshooting Errors when Adding EUC Environments to ControlUp
A user asked for help with troubleshooting errors when trying to add an EUC environment to ControlUp. Another user suggested checking the agent logs in a specific location and also opening a support ticket for further assistance.
Read the entire article here...
Read the entire article here...
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
Read the entire article here...
Read the entire article here...
ControlUp Windows Agent Deployment Options and Version Control
A user asked about deploying the ControlUp Windows Agent and if the same install switches used for the Agent Manager would work with the standalone Windows Agent installer. It was clarified that with version control, the agent can be installed through the Agent Manager. The command line works the same with the standalone installer and documentation can be found on the ControlUp website. Version control can help with updating devices at sensitive bandwidth sites. Multiple deployment options are available. Links to documentation were also provided.
Read the entire article here...
Read the entire article here...
Managing Duplicate Device Entries in ControlUp
ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
Read the entire article here...
Read the entire article here...
How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
Read the entire article here...
Read the entire article here...
How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
Read the entire article here...
Read the entire article here...