A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
Read the entire article here...
ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Widget Wednesday #15: Advanced Dashboard Filters — Simpler, Smarter, Global
Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
Read the entire article here...
Read the entire article here...
Investigating Traffic Spikes in ControlUp Citrix VDI Environment
A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.
Read the entire article here...
Read the entire article here...
Clarifying Output and Index Configuration for “Windows Secure Boot Certificate Expiration Remediation” Script
A discussion about the "Windows Secure Boot Certificate Expiration Remediation" script started, as a user had concerns about the output and index configuration. Another user clarified that the script only sends an Event block to the device events page, while the status script writes to an index. Additionally, the output may not be visible if it is not in the SIP EVENT region.
Read the entire article here...
Read the entire article here...
Collecting Pending Reboot Information in ControlUp
A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.
Read the entire article here...
Read the entire article here...
Storage Tab Not Showing Reliably in ControlUp Desktop Agent
A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed.
Read the entire article here...
Read the entire article here...
Troubleshooting VDI Details Not Showing Data
A user asked about data not showing up in VDI details even though they have followed the necessary steps, such as installing the Remote DX Agent and enabling the Remote DX Plugin. Another user suggests checking if the virtual channel is enabled, and the first user realizes that they had not enabled it initially. After enabling it, they are still not seeing any data but it is suggested to try a new session or open a support ticket. The relevant ControlUp documentation for enabling the virtual channel is provided. Possible solutions are discussed and the user is advised to open a ticket if the issue persists.
Read the entire article here...
Read the entire article here...
CUP and Unicon/Elux Agent Deployment
A user asked about the status of CUP's support for Unicon/Elux agent deployment and various members provided information. It was suggested to contact a CSM or open a support ticket for an official answer. It was also mentioned that the CU4VDI plugin for Citrix on eLux platform has been released, but there may be technical challenges for future deployment. A team member is evaluating it as a roadmap candidate but it will not be available in the next release.
Read the entire article here...
Read the entire article here...
ControlUp Agent Upgrade Troubleshooting and Left-over Files
A discussion took place about upgrading controlUp agent and left-over files. It was discovered that cuAgent can also be installed/upgraded via winget, and an error message was encountered when trying to upgrade to version 9.2.0.622. Further questions were raised about why there may be left-over files after upgrading and if winget can detect installs pushed via console.
Read the entire article here...
Read the entire article here...
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
Read the entire article here...
Read the entire article here...