A user had an issue with their new 2022 Hyper-V hosts not showing up as hosts in the realtime console and giving an error when trying to add them. A member suggests that the problem may be due to not deploying the agent to all the hosts, which is necessary for them to show up on the tree and work properly.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Read the entire article here...
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...
ControlUp v9 Upgrade: Warnings and Solutions
A user upgraded to v9 of ControlUp and received warning messages on using the new sync script. Suggestions were made to check trigger folders, update data collectors, and make sure all agents are on .net 4.8. Support ticket may be needed if issue persists. Console version and continued updates were also discussed.
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Read the entire article here...
Troubleshooting Duplicate Servers in the ControlUp DX Console
A user asked for help solving an issue with duplicate servers in the DX Console. Other users suggested checking if the servers were from different sites, as consoles do not merge data from different sites by default. Another solution is to enable multi-site association, which may increase network traffic between sites. Matching sites between extensions and agents may also help. The feature can be found at https://support.controlup.com/docs/multi-site-association-feature. The issue may have been caused by API monitors in a different site. Out of hours is recommended for turning on the feature.
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Read the entire article here...
Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
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Read the entire article here...
Maximizing Use of ControlUp Academy and Running Scripts on All Machines
The discussion inquired about the functionality of ControlUp Academy, a training platform that offers free self-training and instructor-led content. Certifications from ControlUp are also available. Suggestions were given on how to filter out machines without the agent in order to properly run a PowerShell script on all machines. Additionally, it was recommended to disconnect from all extensions and connect to a specific folder in order to avoid complications with unmanaged machines. Local machine accounts are used when running a script, but the agent must be connected to the tree for it to function properly.
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Read the entire article here...
Windows Compatibility and .NET Core Support in ControlUp
A user is testing the new platform and ran into issues on Windows 7 x86 SP3 and Windows 7 x64 SP2, which have been modified heavily. The user expects that only versions of Windows supported by Microsoft would also be supported by ControlUp. However, the v9 agent suggests support for W7 x64 SP1+. The user is also considering the vagueness of .net core support for W7 and the plans to migrate to .net core 8 or 9, as support for .net core 6 is ending.
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Read the entire article here...
Plans for Windows ARM Processor Agent for Edge Dx?
A user asked about plans for a Windows ARM processor agent for Edge Dx. Another user confirmed that it is currently possible to run it on Windows 11 with x64 Wow. The first user asked for the download, and was advised to use the regular Windows download and run it in compatibility mode.
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Read the entire article here...
Understanding Topology Selection Options in ControlUp
A user asked about documentation for the topology selection options in ControlUp. Another user explained that the first option includes all devices, including those without agents from hypervisors and EUC environments. The second option includes devices with an agent installed, while machines (Horizon) specifically refers to Horizon devices. It was also mentioned that certain settings need to be configured correctly for accurate results when using multiple monitor sites in the environment. No documentation was confirmed to be available.
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Read the entire article here...