At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
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Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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Read the entire article here...
Troubleshooting ControlUp Agent Errors
A user asked about an error message and received advice to check for other versions of the Agent in a different directory or manually remove the program and corresponding registry entries.
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Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...
ControlUp EdgeDX: Custom Fields and Populating Meta_Strings
In this Slack discussion from ControlUp, a user asked about the availability of custom fields in EdgeDX. Another user mentioned the meta_string_1 through 3 fields which can be populated by running scripts on the endpoint. A sample script was shared by a member and it was suggested to use JSON format when writing to these fields. The discussion also includes a link to the ControlUp support page for scripting and creating custom indexes.
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Read the entire article here...
Using Tags as Variables in EdgeDX Scripts: A ControlUp Discussion
A discussion took place about using tags as variables in EdgeDX scripts. It was suggested to use Device Groups or environment variables, with some limitations on the characters allowed. There were also discussions about future updates to increase the tag length and whether there is a PowerShell module for EdgeDX. The conversation also touched on the time it takes for a tag to show up on an endpoint and creating new tags through the script. There were some issues with setting the tag initially, but it was resolved by using all lowercase letters and limiting to specific characters. It is possible that the tag length may be increased in the future.
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Read the entire article here...
Creating an Alert for Windows 11 Upgrades Using SCCM and Event Logs
The members of the ControlUp community discussed creating an alert for when users upgrade to Windows 11, and potential methods to determine this information. There was talk of using SCCM for confirmation, querying event logs, and even using a custom script that was shared in the text. The script was described as an experiment that the user can share if others are interested.
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Read the entire article here...
Thread Thursday: Effective Deployment of the New Teams VDI Optimization Agent
This week's thread was shared by a member who had recently effectively deployed the new Team VDI optimization agent using a PowerShell script.
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Read the entire article here...
Effective Deployment of the New Teams VDI Optimization Agent
A user discussed deploying the New Teams VDI optimization agent successfully with the help of a provided PowerShell script. Another user suggested using the agent for app patch management and version consistency across devices. Custom software scans and deployments were also mentioned.
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Read the entire article here...