A user reported that the AI agent only works with admin roles, and asked what could be causing this to happen. Another user responded that the AI can be enabled for other roles, but these roles must also have access to the necessary data. The affected user shared an example of a query that did not work for their non-admin role but did for an admin role, and asked for further help. Another user offered to check the data indexes and view index data, and another user confirmed that the environment did work with non-admin roles.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agent Upgrade Troubleshooting and Left-over Files
A discussion took place about upgrading controlUp agent and left-over files. It was discovered that cuAgent can also be installed/upgraded via winget, and an error message was encountered when trying to upgrade to version 9.2.0.622. Further questions were raised about why there may be left-over files after upgrading and if winget can detect installs pushed via console.
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Read the entire article here...
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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Read the entire article here...
Addressing Timestamp Issues in ControlUp’s PowerShell Cmdlet Invoke-CUQuery
A user is experiencing an issue with the PowerShell cmdlet Invoke-CUQuery and discusses it in a Slack conversation with @members. They expected a timestamp to change whenever a value changes, but this is not the case. They share a screenshot of the issue and mention their understanding of the documentation. Another user explains that whenCreated reflects when a computer record was created in the internal database and gives a recommendation for a better approach. The original user shares their use case for needing a timestamp that shows when a record was last changed, but is informed that this data is not currently available. Other potential solutions and a discussion take place.
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Read the entire article here...
Partial Visibility for Windows 365 Cloud PC Via BYOD
A team member needed partial visibility from a BYOD connecting to a Windows 365 Cloud PC. The Cloud PC had Device Agent installed, but not the BYOD. The solution was to install the Remote Client plug-in on the BYOD Windows PC. More information can be found at https://support.controlup.com/docs/windows-365-edge-dx.
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Read the entire article here...
Uninstalling ControlUp Agent with a Script
A team member requested a script to uninstall the ControlUp agent without interrupting the user's session and without the need for a reboot. Another member shared a script and a ControlUp support page for guidance. The script can be found at https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed
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Read the entire article here...
Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
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Read the entire article here...
ControlUp data update intervals and new agent method for collecting data
In a group discussion, a question was raised about the update intervals for different data points in desktops. The company was asked for a document listing these intervals and for access to scripts that can manually update desktops on demand. A specific script was requested but it was explained that the company is moving away from using scripts in future versions. However, a different way to collect data is already in the latest version of the agent. The suggested method gets around issues with unsigned PowerShell scripts. Further information and support can be found at support@controlup.com.
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Read the entire article here...
Automatic Triggers for Scripts in ControlUp
A user asked about automatic triggers for scripts, specifically if there is any notification for the user when a script runs once per day. ControlUp confirmed that unless there is something in the script that triggers a toast or popup, there will be no notification for the user.
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Read the entire article here...
Using ControlUp for Applications with Citrix Published Apps
A user had a question about using ControlUp for Applications with Citrix published apps. Others clarified that the software requires the ControlUp for Desktops agent, does not integrate with VDI, and is intended for monitoring SaaS applications. The user was also advised to reach out to their customer success manager for assistance. Email addresses were provided for contacting specific managers.
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Read the entire article here...