Understanding and Managing Device Online Status Timeout in ControlUp

In a recent discussion regarding device status indicators within ControlUp, a user inquired about the possibility of customizing the timeout period that determines when a device’s online status changes from a green dot to gray after losing connection. Currently, the system shows a green dot for devices that have been contacted within the last 60 minutes. The user wanted to reduce this timeout to 10 minutes so that devices appear offline sooner after losing connection.

It was clarified by a ControlUp expert that the 60-minute window for displaying a device as online is a platform-level behavior that is hardcoded and currently not adjustable by tenants or administrators. The ControlUp agent operates on a fixed heartbeat cycle, and the online or offline status indicator is calculated server-side based on this fixed threshold. As such, there is no existing setting within the Extended Settings or any other configuration that allows users to shorten this timeout period.

Since this timeout value is not configurable via the UI or Extended Settings, changing it would require a formal feature request to ControlUp’s development team. For now, the 60-minute heartbeat interval remains the standard for determining online device status, and users must expect the green dot to persist for up to one hour after the last successful contact. This behavior is consistent and reliable to avoid fluctuating device statuses due to shorter network interruptions.

For more detailed information on ControlUp agent heartbeat and device status indicators, users can consult the ControlUp documentation and knowledge base at https://docs.controlup.com or explore related training resources on the ControlUp Academy at https://cuacademy.controlup.com.

Read the entire ‘Understanding and Managing Device Online Status Timeout in ControlUp’ thread below:

I think there has to be a way to configure this in the extended settings, but I don’t really know where to look. Right now, a device shows a green dot when its online and has been contacted within 60minutes. Is it possible to change that timeout period so when its lets say lost connection for 10m then change the online dot from Green to Gray like it does when it shows its offline?

hi josh 60-minute window is a platform-level hardcoded behavior not a tenant-configurable parameter. The agent checks in on a fixed heartbeat cycle, and the portal’s online/offline indicator is calculated server-side against that fixed threshold. There is no known Extended Settings key to reduce it to e.g. 10 minutes. this would need to be a feature request. should be able to keep me honest on this.

got it. all good. thanks

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