A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
When AI Helps, When It Doesn’t: Notes From a Fireside Chat on IT’s Next Chapter
In our latest ControlUp Community Meetup, Co-Founder Yoni Avital, ControlUp expert Eugene Kalayev, and Shane Kleinert from Choice Solutions sat down for a fireside chat on where EUC is headed. The panel tackled the big question: where does AI actually fit in EUC operations?
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Read the entire article here...
Troubleshooting Black Screen Issues on Omnissa Horizon
Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.
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Read the entire article here...
Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Read the entire article here...
Automating Installation of Compliance Agent on New Devices in ControlUp
Users discuss automatically installing compliance agent on new devices on ControlUp. There is currently no supported way of doing, but a new update will allow for this and controlling the version deployed. One user shares their workaround using a script. Other customers have done similar but it is not a supported method, however a new update will provide ability to push versions to specific tags or device groups.
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Read the entire article here...
Troubleshooting ControlUp Agent Installation Errors for New Dev Environment Setup
A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
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Read the entire article here...
Widget Wednesday #15: Advanced Dashboard Filters — Simpler, Smarter, Global
Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
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Read the entire article here...
Investigating Traffic Spikes in ControlUp Citrix VDI Environment
A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.
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Read the entire article here...
Clarifying Output and Index Configuration for “Windows Secure Boot Certificate Expiration Remediation” Script
A discussion about the "Windows Secure Boot Certificate Expiration Remediation" script started, as a user had concerns about the output and index configuration. Another user clarified that the script only sends an Event block to the device events page, while the status script writes to an index. Additionally, the output may not be visible if it is not in the SIP EVENT region.
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Read the entire article here...
Collecting Pending Reboot Information in ControlUp
A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.
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Read the entire article here...