A user is experiencing frame buffer bottlenecks on their Horizon VDI machines with vGPU. They notice a high load in the machine view but all processes seem to be at 0% or N/A. Another user suggests checking system-owned processes and recommends looking at both PerfCounters and Nvidia SMI. There is an open bug for this issue, ado #298634.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Investigating Traffic Spikes in ControlUp Citrix VDI Environment
A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.
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Read the entire article here...
Clarifying Output and Index Configuration for “Windows Secure Boot Certificate Expiration Remediation” Script
A discussion about the "Windows Secure Boot Certificate Expiration Remediation" script started, as a user had concerns about the output and index configuration. Another user clarified that the script only sends an Event block to the device events page, while the status script writes to an index. Additionally, the output may not be visible if it is not in the SIP EVENT region.
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Read the entire article here...
Collecting Pending Reboot Information in ControlUp
A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.
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Read the entire article here...
Troubleshooting High Logon Durations on Citrix Images
A user asked for troubleshooting tips regarding high logon durations on a new MCS Citrix image. Other members suggested using the analyzer and running Promon as the user logs on to isolate the issue. A reference to a helpful discussion was also provided.
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Read the entire article here...
Troubleshooting Built-in Folder Synchronization Issues
A team member reached out for assistance with an issue involving Built-in Folder Synchronization. They have checked all requirements and made sure the necessary permissions are enabled in the security policy, but the VMs are still present in the environment after 7 days. Another team member suggested a solution for this issue. This issue has been seen before in a previous build and the solution is to set specific settings in the Folder Mappings.
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Read the entire article here...
How to Resolve Issues Manually Running Workflows on ControlUp.
A user asked about having issues manually running a workflow and received a solution from another user. The issue was caused by a new feature that allowed remote management, which left the "Run Flows" box unchecked. The user resolved the issue by cloning the Admin role and selecting the necessary checkboxes. The issue has now been resolved.
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Read the entire article here...
How to Set Up Email Alerts to Distribution Lists in ControlUp
A new user inquired about how to have a trigger send an email alert to a distribution list, and another user provided a solution using SMTP. The instructions for setting up a trigger to send to a distribution list can be found at https://support.controlup.com/docs/setting-up-triggers?followup-action-types=#followup-action-types
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Read the entire article here...
Storage Tab Not Showing Reliably in ControlUp Desktop Agent
A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed.
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Read the entire article here...
Troubleshooting EUC Scout: Disappearing Screenshot Column
It was reported that the screenshot column in EUC scout disappeared, but then reappeared. A member is waiting for a private build to see if it resolves the issue. Meanwhile, they discovered that the column can be re-enabled in the settings.
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Read the entire article here...