Understanding and Configuring the Location Field for Citrix Cloud Sessions in ControlUp

In ControlUp‘s Sessions view, the Location field may appear blank even when session information like Client IP is correctly populated. This is because the Location column is specifically linked to Citrix Cloud environments and represents the “resource location” of Citrix Cloud Sessions, not the client’s geographic location or data coming from Remote DX. The field corresponds to the `CitrixCloudColumns.Location` attribute in the ControlUp schema, which pulls its data from Citrix Monitor OData through the ControlUp Citrix Cloud EUC connection.

For Citrix Cloud users, ensuring the Location field populates requires that resource locations be properly configured and assigned within the Citrix Cloud administrative portal. Administrators should verify that their resource locations are defined in the Citrix Cloud admin portal under Resource Locations and that these are correctly associated with their sessions and resources. Without proper resource location assignment, ControlUp cannot display this information in the Location column.

This functionality is specific to Citrix Cloud and does not apply to on-premises Citrix deployments or other remote services. It also does not derive from ControlUp Remote DX or other integrations; rather, it depends strictly on the integration between ControlUp and Citrix Cloud session data via the Citrix Monitor OData feed.

To summarize, if the Location field is blank in ControlUp for Citrix sessions, the key step is to confirm that resource locations are configured and assigned within the Citrix Cloud portal. Proper configuration ensures that ControlUp can retrieve and display the location data as intended.

Read the entire ‘Understanding and Configuring the Location Field for Citrix Cloud Sessions in ControlUp’ thread below:

I have a question regarding the Location field under the Sessions view in ControlUp. We can see session information such as Client IP being populated correctly; however, the Location column remains blank for all sessions.
Could you please confirm what is required for the Location field to be populated? Does this depend on Remote DX, additional configuration, or any specific data source/integration?

Hi Padma
Can you confirm if this is for Citrix or some other service?

Hi Abel! This is citrix environment.

I dug into the Location column on Sessions. Confirmed from schema: it’s `CitrixCloudColumns.Location`, header “Location”, description = _”resource location for Citrix Cloud Sessions.”_ Auxiliary Citrix Cloud field — not client geo, not Remote DX.

So, this value should be coming from the ControlUp’s Citrix Cloud EUC connection after it pulls session data from Citrix Monitor OData.

Is this Cloud or On-prem?

For Cloud, can you check here:
Citrix Cloud admin portal → Resource Locations

Make sure your resource location is properly assigned

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