A user noticed that 3pm-3:59pm had many employees experiencing Outlook Classic freezing. ControlUp may have further analysis of incidents like this on their roadmap and it is suggested to contact @member for further information. Deeper analysis is expected in Q2 2025.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Reverting Control Monitor Upgrades: Tips from ControlUp
The group discussed ways to revert a control monitor upgrade in case of failure. Some users recommend removing and reinstalling the monitor, while others suggest using the console to revert to a previous version. More details about the process can be found in the discussion.
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Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
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Read the entire article here...
Excluding Drives from Low Disk Space Triggers in ControlUp
The team discussed excluding a logical disk (S:) from triggering low disk space alerts. One member suggested using Disk Name instead, but it depends on how the disks appear in the console. Another member is testing a FALSE statement in a collection to not alert on S:. It was also mentioned that there is an option to exclude a drive that fills up and clears out, and there may be some documentation available on it.
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Read the entire article here...
Addressing Data Discrepancies with ControlUp and Citrix Monitor
A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.
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Read the entire article here...
Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Read the entire article here...
Viewing Data in ControlUp Session Activity Report
A user was questioning why they were not able to see certain details when looking at a session where the state is "still active". Another user suggested resetting the preset in the Session Activity grid and reloading the page to see all data, including a "last recorded activity" column. The first user confirmed that this solution worked.
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Read the entire article here...
Trouble with REGEX in ControlUp Triggers
Users are discussing using REGEX in triggers and one user asks for help from others who may have experience with this. There is also a link to a REGEX tester and an error is encountered. Some confusion arises around different versions and escaping values. There is a VSO and a workaround is suggested in the meantime.
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Read the entire article here...
Logging for Automatic Deletion of Inactive Endpoints in ControlUp
A member of the team asked if there is a log for when endpoints are automatically deleted after being inactive for a certain number of days. Another member suggested that the device host name should be included in these logs. URLs mentioned in the discussion are not relevant for the summary.
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Read the entire article here...
Automating Creation of ScoutBees with ControlUp API
Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.
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Read the entire article here...