A member inquired about the use of a specific ControlUp command, noting that the data displayed was in decimal numbers. Another member suggested adding the -translateenums function which provided the desired output.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Find the “Open Tabs” Index in ControlUp?
A user asked about an index that displays open tabs in a Slack discussion. Another member mentioned it can be found in the builtin_appdx_navigation index and displays the number of open tabs. The original user expressed their gratitude.
Read the entire article here...
Read the entire article here...
Customizing ControlUp Session Activity Report with Powershell Script
A user requested help in narrowing down the results of their session activity report to only show users who have launched a VDI session, and received suggestions to use a Powershell script. The script was provided and instructions on using it for Citrix platforms can be found at the given URL. The script can be modified for different timeframes and export locations.
Read the entire article here...
Read the entire article here...
Can you Monitor Linux for Instant Clones with ControlUp?
A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.
Read the entire article here...
Read the entire article here...
Understanding the New Live Remote Management File Browser Feature on ControlUp
The new feature for Live Remote Management, File Browser, is discussed in a Slack post. It is helping the user to collect logs and pass files between systems. However, the default deployment settings only allow restricted permissions for Admin accounts. To fully utilize the feature, a custom role with necessary permissions must be created. A link to a blog post discussing the future of DEX management and asking for feedback on the new addition is also shared.
Read the entire article here...
Read the entire article here...
Troubleshooting the Management Option for File and Registry Browsing on ControlUp Live Features
A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
Read the entire article here...
Read the entire article here...
Finding Little to No Usage in ControlUp’s Delivery Groups
A user asked for suggestions on how to find groups with little or no usage in ControlUp. Another user suggested using Citrix monitor's list of unused applications as inspiration, and another suggested checking each group individually or finding a way to see trends for multiple groups at once. No solution was determined.
Read the entire article here...
Read the entire article here...
Understanding Permissions for ControlUp File Browser’s Admin Role
A team member asked about the permissions for the Admin role in the newly launched File Browser. The ControlUp team clarified that this is by design and is meant to protect customers from unauthorized access to sensitive files. They suggested creating a separate "Super Admin" role with all the necessary permissions for RRM. More information can be found at https://support.controlup.com/docs/file-browser#permissions
Read the entire article here...
Read the entire article here...
Issues with Dashboard Permissions
There is an issue with Dashboard permissions - Editor role functions as intended, but Viewer role lacks necessary permissions to view data in dashboards. No unexpected permissions in either role. Support ticket may need to be opened to investigate further and collect a HAR file for DEX login process.
Read the entire article here...
Read the entire article here...
Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
Read the entire article here...
Read the entire article here...