A team member asked if it was possible to report on end-of-life software in ControlUp. Another team member was looking into this and contacted the Compliance team to inquire about specific apps. The Compliance dashboard, which can be found at https://support.controlup.com/docs/compliance-apps-dashboard, may also provide some information.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Tips for Building Conditions without False Alerts
A member asked about conditions in their environment and how to prevent false alerts from being created. They mentioned using Datadog to log incidents.
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Read the entire article here...
Troubleshooting Access to VDI Console in ControlUp Academy
A user was having trouble accessing the VDI console and reached out for help. Another member asked for the support ticket number and suggested checking the organization member group settings. Eventually, the issue was resolved by temporarily setting the permission to "Deny" and then back to "Allow". It was noted that this issue had been ongoing for a year in another tenant manager.
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Read the entire article here...
Troubleshooting Deployment Issues with ControlUp
A user asked for assistance in getting past a screen when trying to deploy to a pilot group. They had set up extension deploy to a tag and enabled the Application module in settings. Another user suggested checking settings and opening a support ticket if needed. Eventually, the issue was resolved without any action from the user.
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Read the entire article here...
Understanding the API Rate Limit and Cooldown Period at ControlUp
A user asked about the cooldown period for the API rate limit and received information from a colleague stating that there is a limit of 60 requests per user per minute or 200 per minute for the entire organization, with the cooldown period showing up in the header of the API query for retry attempts. The user was unsure if this applied to compliance APIs as well and was reassured that the limit is consistent across all APIs.
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Read the entire article here...
Automating Installation of Compliance Agent on New Devices in ControlUp
Users discuss automatically installing compliance agent on new devices on ControlUp. There is currently no supported way of doing, but a new update will allow for this and controlling the version deployed. One user shares their workaround using a script. Other customers have done similar but it is not a supported method, however a new update will provide ability to push versions to specific tags or device groups.
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Read the entire article here...
Enhancing User Experience: Save Reminder for ControlUp Dashboards
A user requested for a pop-up window to appear when leaving the EDIT DASHBOARD screen to remind them to save changes. ControlUp is currently working on implementing this feature, as it already works when staying within the product. However, it currently cannot detect when the user clicks on a different product.
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Read the entire article here...
Retention Period for Audit Log in DEX Console at ControlUp
A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.
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Read the entire article here...
Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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Read the entire article here...
ControlUp AI Assistant and Real-Time Data
A user asked if the AI assistant on ControlUp works with real-time data or has a delay. Another user confirmed that it does work with real-time data and can also pull historical data without delay.
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Read the entire article here...