A user encountered an error while using Citrix EUC scout with a custom hive, which led to authentication failure when enabling Dynamic Flow. More details such as the specific error and versions of Workspace App and Custom Hive were provided. A fellow user suggested a troubleshooting tip which involved stopping the service and running a command with debugging enabled. No solution was yet found, but the debugging tip may help the user pinpoint the issue.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Machine/Computer Statistics Report Discussion on ControlUp
There was a discussion about the Machine/Computer Statistics report and the lack of "Max" columns. It was mentioned that the averaged metric values seem watered down and a user asked if there is another Insights report available for this data. It was suggested to use the Metrics as: dropdown. The aggregation for both Insights and the new architecture is the same - flat 24 hours or a selected timeframe, not taking into account a user's workday currently.
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Read the entire article here...
Missing “Max” columns in Insights Host Statistics report
A user reported that the Host Statistics .CSV file from Insights no longer contains the "Max" columns. They asked if there is another report on Insights that can provide this data. Another user suggested changing the settings to "max" to see the maximum values again. No resolution is yet known.
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Read the entire article here...
Creating ControlUp Triggers for Specific Applications
A user was seeking advice on creating a ControlUp trigger specific to a particular application only used by a small user group. They wanted to check if a user was assigned the application before running the trigger, without embedding the check in the script itself. However, it was mentioned that ControlUp triggers can only be associated with a single object type, so a script may need to be used to achieve this. Alternative methods were also suggested.
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Read the entire article here...
Analyzing Windows Shell and Active Setup to Improve Performance
A question was raised about improving performance by zooming in on Windows Shell and Active Setup after analyzing logon duration. A blog post shared by a member titled "ControlUp: Analyze Logon Duration after hours" may provide further insights. The URL for the blog post is https://www.controlup.com/resources/blog/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/
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Read the entire article here...
Upgrading Monitor Version in ControlUp
A user asked about upgrading the monitor version after upgrading the console and agents. The response instructs them to go to the monitor settings, click on the red dot, and select the default site to upgrade the monitors. Gratitude is expressed for the prompt response.
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Read the entire article here...
How to Use Triggers in ControlUp
A user requested assistance with a possible task that may not be achievable with the given triggers. The response indicated that cross-table triggers are not available, and a scheduled script may be necessary to complete the task.
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Read the entire article here...
Troubleshooting Deployment of ControlUp Mac Agent through Jamf
ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.
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Read the entire article here...
Custom DaaS/VDI dashboards and timeline sizes in ControlUp
A user asked for help building a custom DaaS/VDI dashboard and wanted to know where to find the timeline size for the chart, specifically for a timeframe larger than the default 5 minutes. Another user clarified that custom dashboards only show real-time data and not historical data, thus making the requested feature not currently possible.
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Read the entire article here...
Troubleshooting CU V8.8 to V9.0 Upgrade Issues
A user is having trouble upgrading from CU V8.8 to V9.0 and requests support. Another user suggests trying to run the console on the monitor itself, which ends up working. There were no firewalls between the servers.
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Read the entire article here...