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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.


Integrating Survey Toaster in Windows Settings

Posted on May 29, 2025

The team discussed the presence of Survey Toaster in the notification and actions section of Windows Settings. It is installed with the ControlUp agent for desktops, and should appear after a survey has been sent to a device. There should be two entries for Surveys and Survey Toaster.

Read the entire article here...


Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report

Posted on May 28, 2025

A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.

Read the entire article here...


How to Bypass Step Verification with ControlUp

Posted on May 27, 2025

A team member was looking for help with bypassing a step verification for a client's request. Suggestions included using Security Pen Testing or signing in through SAML with the necessary attributes passed by an IDP. After experimentation, removing the "Sign-in to VDI with LDAP" option was found to work. Others who have issues can add their ControlUp email accounts in the VDI console to access this section through SSO.

Read the entire article here...


Troubleshooting Hypervisor and Agent Connection in ControlUp

Posted on May 23, 2025

A user encountered an issue with their hypervisor not linking to the agent, despite it being installed and manageable in ControlUp console. Other users suggested checking the hypervisor connection and agent connection to a monitor in the console, as lack of connection to a monitor could prevent data from being sent to DEX.

Read the entire article here...


Citrix Workspace App Access: RemoteDX Plugin and Installation

Posted on May 22, 2025

The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.

Read the entire article here...


ControlUp’s Ability to Differentiate Between Soft and Hard Page Faults

Posted on May 21, 2025

A customer was wondering if ControlUp can differentiate between soft and hard page faults, as their core application is causing a lot of the former. It was mentioned that the metric is combined and can be found at https://controlupcommunity.slack.com/archives/C0473N33S00/p1670507307547719?thread_ts=1670505869.036999&channel=C0473N33S00&message_ts=1670507307.547719

Read the entire article here...


How to Access ControlUp’s Battery Usage Report Dashboard

Posted on May 19, 2025

Multiple users asked about ControlUp's Battery Usage Report dashboard and how to access it. It was suggested to check the use case library and ask the CSM about UC078 Edge DX: Battery Usage Report. Others requested access to the dashboard, which is a script and custom index with Grafana for visualization. This was created by Maximilian Pelster and can be shared by contacting Blair. The dashboard is not directly in the user's tenant and instructions and files will be sent to access it.

Read the entire article here...


Exploring the Patching Process at ControlUp

Posted on May 17, 2025

A discussion took place regarding the process of remediation for patching and whether the device reaches out to a CDN or pulls directly from the vendor website. ControlUp has tools for analyzing network impact, including the ability to disable the default CDN and download patches directly. The location where patches are downloaded and stored was also mentioned. The impact on the network will depend on the type of update, but patches are downloaded as compressed files and then uncompressed during deployment.

Read the entire article here...


Considerations for Reporting Latency in Disconnected Sessions

Posted on May 15, 2025

Discussion about whether CU should continue reporting a user's latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.

Read the entire article here...


Automating ControlUp Agent Deployment for AVD Images

Posted on May 15, 2025

A user asked for an automation process to deploy the ControlUp agent to a new AVD image every month. Three options were suggested: enabling agent deployment through monitors in the configuration, using the MSI with the master image option, or using the PowerShell module with the master image option. Helpful links were provided for each option.

Read the entire article here...


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