A user asked for a way to duplicate a lane within a flow without having to rebuild it manually. Another user suggested using subflows and shared a link to ControlUp's support page on subflows and their capabilities. The original user will try subflows and expressed disappointment in the inability to duplicate nodes in graphical programming. The second user offered further assistance if needed.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Workflow Troubleshooting in ControlUp
A user encountered a problem when setting up a workflow and questioned the absence of a "Delay" option. A fellow user suggested using a scheduling workflow instead. It was also mentioned that the AI tool recommended using a "Delay" node, but it seems to be unavailable.
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Read the entire article here...
How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows
The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.
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Read the entire article here...
Creating a Device Matching Workflow in ControlUp
Multiple members had a discussion on how to create a workflow that would synchronize devices from an Entra ID dynamic group into ControlUp using tags. The matching issue is caused by Entra ID and ControlUp having different device identifiers. Various solutions were presented, such as using a custom query or the Split String node, and eventually a solution was found using the Get Custom Data node. Further details and a visual example can be seen in the discussion.
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Read the entire article here...
How to View CVAD Delivery Controller Information in ControlUp Real Time Console
A discussion took place about how to see what CVAD delivery controller a machine is registered to within the Real Time Console 9.2.0.622 - the "CVAD Broker Name" column can show the DNS hostname of the controller a machine is registered to, but this may be empty if the machine's registration state is Unregistered or Unknown. The column should show data when connected to the EUC environment where the machine is hosted, and the auto connect feature can also be used to see CVAD data and ControlUp data together. The discussion can be found on the ControlUp Slack channel.
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Read the entire article here...
Troubleshooting Citrix VDI Sessions with FSLogix and the ControlUp ALD Script
A team member asked about the ALD script on Citrix VDI sessions with FSLogix - it doesn't list individual AppX packages, but a warning says that package load times may not show for subsequent logins. Suggestions were given, including a ControlUp blog post on FSLogix optimization and checking specific Event Viewer channels to ensure logs are enabled and have enough space. A team member was also mentioned as being able to help with this issue.
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Read the entire article here...
Troubleshooting Black Screen Issues on Omnissa Horizon
Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.
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Read the entire article here...
Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Read the entire article here...
Utilizing Triggers in ControlUp: A Guide to Reporting and Tracking Trends
A user asked for help in creating a report to track trends and confirm impact of their work on reducing "Black Hole Machines" alerts, and wondered which Source to use in order to add a widget. Another user mentioned that Events are stored platform-wide and can be accessed through the Events section, but may need to be exposed via API.
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Read the entire article here...
Managing Licenses on a ControlUp Named User Subscription
A question was raised regarding managing licenses on a Named User subscription. The recommendation was to contact the CSM or sales representative, or refer to the KB for more information - https://support.controlup.com/docs/what-is-the-new-subscription-feature
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Read the entire article here...