A community member reported an issue with the ControlUp platform where only 11 templates were visible instead of the expected, larger list of templates. The user noted they would wait to see if the issue resolved later in the day.
A ControlUp expert clarified that this situation should not occur as there were 23 new templates recently added, meaning the list should be significantly larger. The expert suggested that the most likely cause of the limited visibility was a temporary caching issue on the page displaying the templates. They advised the user to verify if the problem persisted and assured that if it did, the issue would be further investigated to determine the root cause.
Subsequently, the user confirmed that after some time, they could see all the templates as expected. This indicates that the caching issue resolved itself, restoring full access to the updated template list.
This example highlights that when newly added templates or updates do not immediately appear in the ControlUp interface, it is often due to temporary caching of the page content. Users encountering a similar discrepancy are advised to wait briefly and refresh the page to allow the cache to update. If the problem continues beyond this, contacting ControlUp support for deeper investigation is recommended.
For further details on managing templates in ControlUp or troubleshooting display issues, refer to ControlUp’s official documentation at https://docs.controlup.com.
Read the entire ‘Troubleshooting Missing Updated Templates in ControlUp Due to Page Caching’ thread below:
i still only see 11, will wait for later today.
—, this should not happen. The list is much bigger; we added 23 new templates. The only reason I can think of that keeps this list smaller is a temporary cache of this page. Please let us know if the problem persist and we will investigate what happen
updated, i can see them all now
Continue reading and comment on the thread ‘Troubleshooting Missing Updated Templates in ControlUp Due to Page Caching’. Not a member? Join Here!
Categories: All Archives