Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Automating Reports for 5G Users with ControlUp Workflows
A user was having trouble finding a way to automate reports for users on 5G, and asked for a simple solution or if it required a support ticket. Another user suggested using workflows to automatically generate and send a report with the necessary information. Support was recommended for further assistance.
Read the entire article here...
Read the entire article here...
Converting Uptime Values in ControlUp Workflows
A user had a question about ControlUp workflows and converting Uptime values from seconds to minutes. They have previously used the https://api.mathjs.org/ and AI options for this, but are unsure if there are any plans for a "calculation node." Another user mentioned that this functionality may already be available.
Read the entire article here...
Read the entire article here...
Understanding the use of Invoke-CUQuery -Table in ControlUp
A user asked about using Invoke-CUQuery -Table and sIPAddresses to enrich alerts for ControlUp. They got it to work using individual quotes for each field. The discussion can be found at https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#computers.
Read the entire article here...
Read the entire article here...
Setting up ControlUp Compliance for macOS with JamfPro as the MDM
A discussion about setting up Compliance for macOS with JamfPro as the MDM was had, with a user mentioning that they were prompted for additional approvals despite having imported the configuration profile from ControlUp's site. Others suggested adding additional configurations to the Profile Policy and raised the question of whether the "Local Network" option can be added using the PPPC Utility. Discussion also took place about whether documentation could be improved for this service.
Read the entire article here...
Read the entire article here...
Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment
A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.
Read the entire article here...
Read the entire article here...
Addressing Timestamp Issues in ControlUp’s PowerShell Cmdlet Invoke-CUQuery
A user is experiencing an issue with the PowerShell cmdlet Invoke-CUQuery and discusses it in a Slack conversation with @members. They expected a timestamp to change whenever a value changes, but this is not the case. They share a screenshot of the issue and mention their understanding of the documentation. Another user explains that whenCreated reflects when a computer record was created in the internal database and gives a recommendation for a better approach. The original user shares their use case for needing a timestamp that shows when a record was last changed, but is informed that this data is not currently available. Other potential solutions and a discussion take place.
Read the entire article here...
Read the entire article here...
Adding Triggers for Multiple Drives in ControlUp
A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.
Read the entire article here...
Read the entire article here...
Citrix Cloud Log Server and ControlUp Compatiblity
A user noticed a new log server configuration for Citrix Cloud and wonders if the information will be available in ControlUp. @members state that while ControlUp does not currently use data collection from the AOT Log Server, it may be considered in future releases after researching the additional information provided.
Read the entire article here...
Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
Read the entire article here...
Read the entire article here...