Users discussed methods to monitor connectivity and performance between different sites on the same network using ControlUp products. It was suggested to use the latency test feature with an on-prem hive to measure various aspects, such as network breaks. One user mentioned a customer who used custom hives at different points to gather more specific information on network breakage. The discussion also mentioned the desire for a feature similar to "RemoteDX Client Metrics" to measure latency between hops. The conclusion was that using custom hives is the best approach for this area of ControlUp.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Remote Boot Alert and Script Configuration in ControlUp
A user asked about tagging devices in ControlUp and having an alert and script run remotely upon booting up. They clarified that this was for ControlUp for Desktop and mentioned using tags and scripts to remove unwanted machines from the environment. Another user asked for more context and suggested checking if the alert was fired and showed in Events. The user planned to test and shared a screenshot of the script settings.
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Using CU4D for Troubleshooting at ControlUp
A user discussed using CU4D for troubleshooting an issue where a user's laptop and Citrix session froze and required a forced reboot. There was high memory usage on Edge and WebView2. Others suggested using CU4D to see process stops and app hangs, power events, and on-demand PowerShell scripts. Someone also suggested looking into network latency features and historical graphing for wireless signal strength or network usage. Event ID 1002 for Citrix Workspace could also help identify the issue.
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Windows Devices Showing WIfi SSID as “PRIVATE”
Users are reporting issues with their Windows devices where their WIfi SSID is showing as "PRIVATE" and the WIFI signal is at 100% but no data is being shown. Turning off the WIfi access location seems to resolve the issue. More information can be found at https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
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Troubleshooting a Bitlocker Script Error
A user posted a script that fails with an encoding error, and another user suggested a workaround by removing the whitespace on specific lines. The solution is confirmed to work.
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User Experiences Issue with User Sentiment Survey in ControlUp
A user encountered an issue while conducting a survey on User Sentiment during a management call, as only one out of three participants received the survey popup. The user has confirmed that the devices are online and on the latest GA, with all necessary settings in place. After further testing, the user has discovered that the survey was sent but did not display properly. A ticket has been requested to further investigate the issue.
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Efficient Scripts for Managing Persistent VM Usage in VDI
A user was looking for a script to manage the usage of persistent VMs in VDI. @member suggested using a dashboard or workflow, and @member had a script for this purpose. Another option mentioned was to check the user session count for a machine to see if it has been used in a given time period. @member explained that this script may not be efficient and provided examples for a better approach. It was also mentioned that a report could be created using this method.
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Setting Up Alerts for Mac Devices in Edge DX
A user requested help setting up an alert in Edge DX to be notified when a macOS device shuts down or goes offline. They specifically asked for the exact Data Index, Field, and Condition to use. Instructions were given to navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following settings: Method: Static Threshold, Category: Select the _devices data index, Field: last_communication, Operator: Contains, Time Window: 600 seconds (10 minutes minimum), Hits Required: 1, Retrigger Delay: 3600 seconds (1 hour). They were also reminded to add platform=2 for MacOS only.
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Code-Signing Script Actions in ControlUp’s .NET Execution Engine
A discussion about code-signing Script Actions with the .NET Execution Engine and signed scripts was started by a customer. The conversation included links to relevant documentation and personal testing by a team member. The complexities of using mechanisms like AppLocker or WDAC for enforcing signed certificates were also mentioned. No definitive answer was given, but the team member thanked the customer for bringing up the issue.
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Creating a Campus-Specific Wifi Dashboard with ControlUp
A discussion took place in ControlUp about building a dashboard for monitoring WiFi network experience based on SSID in four different campuses using the same name but different IP ranges. The suggestion of filtering by subnet on the new 2.18 version was brought up, but it was also recommended to group by BSSID for a better understanding of performance. The use of wildcards in filters and the potential of converting subnets from octets to numbers were also mentioned. @member and @member offered assistance with @member alerting the group of his involvement in creating a Wifi Dashboard but using BSSID instead of IP addresses. A demo tool for testing the desired dashboard was also provided by @member.
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Read the entire article here...