A user reported an issue with Outlook freezing when opening an email due to a large photo in the sender's signature, and suggested correlating app freezes events with the Outlook version. Other users shared known issues with Outlook and app freezes. It was recommended to troubleshoot by checking for large file sizes in signatures.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Troubleshooting Entra ID Enterprise/App Registrations with ControlUp Workflows
A user was having trouble using ControlUp Workflows to fetch Entra ID Enterprise/App Registrations for expiring secrets and to send an email with the relevant information. Another user suggested using a specific index ([0]) to specify which entry from the list of passwordCredentials to use. They also mentioned that the passwordCredentials array can have multiple entries. The correct documentation for this feature can be found in the "auto-complete" feature within Workflows.
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Read the entire article here...
Exploring ControlUp Workflow: Guidance on Merging Data
A user asked for guidance in their ControlUp Workflow, which involved retrieving data from Intune and ControlUp Desktops and merging it into a single array using the Union action. They had several questions about the process and whether they needed to explicitly convert the results into arrays, iterate through the lists manually, or use the output arrays from previous actions. The user also asked about how to specify matching based on serialNumbers. Another potential approach was suggested, but the user preferred a cleaner array-based solution. A ControlUp team member explained that the feature to merge properties for one object from two arrays is not currently available, so the loop option is the only option for now. No specific solution was provided in the discussion.
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Read the entire article here...
Building a Dashboard with ControlUp – Tips and Tricks
A member needed guidance on building a dashboard for devices with and without a certain app installed. Currently, the NOT filter is not supported in the installed app index, so they suggest using a script or workflow and custom index. They will put in a User voice or add it to the roadmap. Scripts have been completed and data reporting is looking good for macOS, Windows, and Linux. It was mentioned that this is great news.
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Read the entire article here...
How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.
A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.
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Read the entire article here...
Help Desk Tips and Tricks with ControlUp Products
A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.
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Read the entire article here...
Configuring Email Font Size for ControlUp Alerts
A question was asked about the font size for email alerts and it was confirmed that it cannot be customized. All users receive the same generic email template. A feature request can be submitted for this issue.
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Read the entire article here...
Improving search functionality in ControlUp’s VDI section
A discussion on ControlUp's search functionality for VDI users led to a suggestion for a search bar at the top of the VDI section, similar to the one available for Employees. The user believed this would save time and clicks when locating specific VDI users. Some concerns were raised about the feasibility of implementing this feature, as it would have to search all VDI objects. The possibility of first-line support continuing to use Citrix Director for this functionality was also mentioned.
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Read the entire article here...
Understanding CPU Max in ControlUp Performance View
A user asked for clarification on the CPU utilization graphs in the User Session Details / Performance view. Another user explained that the CPU Max graph shows the highest 3-seconds sample during a 5-minute period, which can cause spikes of 100% even if the host and user CPU numbers are only at 10%. The original user was directed to the documentation for further explanation.
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Read the entire article here...