Users discuss automatically installing compliance agent on new devices on ControlUp. There is currently no supported way of doing, but a new update will allow for this and controlling the version deployed. One user shares their workaround using a script. Other customers have done similar but it is not a supported method, however a new update will provide ability to push versions to specific tags or device groups.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Enhancing User Experience: Save Reminder for ControlUp Dashboards
A user requested for a pop-up window to appear when leaving the EDIT DASHBOARD screen to remind them to save changes. ControlUp is currently working on implementing this feature, as it already works when staying within the product. However, it currently cannot detect when the user clicks on a different product.
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Retention Period for Audit Log in DEX Console at ControlUp
A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.
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Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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ControlUp AI Assistant and Real-Time Data
A user asked if the AI assistant on ControlUp works with real-time data or has a delay. Another user confirmed that it does work with real-time data and can also pull historical data without delay.
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Understanding ControlUp’s Device Health & Rightsizing Dashboard
A question was asked about the Device Health & Rightsizing Dashboard and whether its time frame could be manually reconfigured. The response was no, as the backend automatically calculates data for the past 30 days. It is possible to make a request for this feature in the future. It was also clarified that the dashboard is not populated with data from multiple tenants. The AI assistant provides important information, including the fact that the dashboard shows data as soon as devices become active and the 30-day window is used for scoring and to smooth out daily fluctuations. Users are encouraged to use the Confidence Level filter for accurate recommendations.
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Update on Multiple Technician Remote Control Feature for CU4D
A user asked for an update on a previous question regarding multiple technicians remotely controlling a single device in CU4D, and if there is a feature request for it. Another member responded that they are currently working on it and aiming to release it by the end of the quarter. They also mentioned that it may be part of a design partner program and will require significant research and development efforts.
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Event Severity Issues in ControlUp DEX Console
A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.
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How to Match Multiple Drives Using Regex?
A user asked for help in matching both C and D drives using regex but wasn't successful. Other users suggested using a collection group instead.
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Troubleshooting ControlUp Agent Installation Errors for New Dev Environment Setup
A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
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Read the entire article here...