How to Enable File Browsing in ControlUp’s File Browser by Configuring Role Permissions

A common issue encountered with ControlUp‘s File Browser feature is the inability to see any files within a user’s system during a remote session, despite being able to navigate folders. This typically occurs when the appropriate permissions are not enabled for the user role in ControlUp. For example, a user attempting to retrieve log files without interrupting a session might notice that the file list remains empty, even though directories are visible.

The root cause is often related to role permissions. By default, the built-in Admin role in ControlUp does not have the File Browser permission enabled for viewing files. To resolve this, administrators need to create a custom role that explicitly grants this permission. Specifically, under Device Permissions, navigating to Remote Management > Management > File Browser, the administrator must set the scope to allow users assigned this role to view files.

Once the custom role is created with the correct File Browser permissions, it is possible to assign the user both the built-in Admin role and this new custom role simultaneously. ControlUp’s role-based access control supports multiple role assignments per user, enabling flexible and granular permission management without removing any existing higher-level roles such as Admin.

In summary, to access files via ControlUp’s File Browser, ensure that the user has a custom role with the “View Files” permission under File Browser enabled. This role can be combined with the default Admin role, allowing complete management capabilities while enabling file browsing. For detailed role creation and permission configuration instructions, refer to ControlUp’s official documentation on role management at https://docs.controlup.com.

Read the entire ‘How to Enable File Browsing in ControlUp’s File Browser by Configuring Role Permissions’ thread below:

Is it me, or does the File Browser not allow me to browse any files? I am trying to get some log files off of a user’s system without having to interrupt their session. I can see folders – but 0 files.

User profile or system?

Hi Paul,
Make sure you use a custom role with the permission enabled

the default Admin role does not allow this out of the box

Yes that as well

Device Permissions -> Remote Management -> Management -> File Browser -> [ select scope ] -> View Files

So if I create a role that allows this, can a user be in the built-in Admin role and this custom role?

Yes

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