A user is interested in creating a public link for their customized NOC display dashboard using ControlUp's built-in Big Screen Dashboard feature. Other users have also expressed a need for this feature and it seems to be gaining momentum. ControlUp knows about the request but has not found a secure way to implement it yet, as each widget on the dashboard is a live query requiring a token from the user. The suggestion is to create a service account and properly set up permissions for the dashboard to display it on digital signage.
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Security Related Training & Support Archives
Security training and support-related archives from inside the ControlUp Community on Slack.
How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows
The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.
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Read the entire article here...
Troubleshooting Access to VDI Console in ControlUp Academy
A user was having trouble accessing the VDI console and reached out for help. Another member asked for the support ticket number and suggested checking the organization member group settings. Eventually, the issue was resolved by temporarily setting the permission to "Deny" and then back to "Allow". It was noted that this issue had been ongoing for a year in another tenant manager.
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Read the entire article here...
Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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Read the entire article here...
Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.
A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.
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Read the entire article here...
Troubleshooting Built-in Folder Synchronization Issues
A team member reached out for assistance with an issue involving Built-in Folder Synchronization. They have checked all requirements and made sure the necessary permissions are enabled in the security policy, but the VMs are still present in the environment after 7 days. Another team member suggested a solution for this issue. This issue has been seen before in a previous build and the solution is to set specific settings in the Folder Mappings.
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Read the entire article here...
Troubleshooting Issues with Downloading Files on ControlUp VPN
A user was experiencing issues with downloading files on VPN through the new Management feature. They noticed in the network log that the system was attempting to upload the requested file to Azure before downloading it. The user shared their findings in the ticket and was asked to provide details on their VPN type. They also brought up the need for specific IPs or more granular access for the firewall team. Another user mentioned they were curious if the same issue would occur with their company's new VPN. The original user suggested it was more likely a firewall policy issue than a VPN issue. A request was made for the user to provide unfiltered Wireshark logs for troubleshooting.
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Read the entire article here...
Big News: ControlUp Expands AI Leadership with Unipath Acquisition
Today, ControlUp announced the strategic acquisition of Unipath, an AI-powered security automation and SOAR platform.
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Read the entire article here...
Security concerns regarding ControlUp for Compliance
A user encountered an issue where C:\Program Files\ControlUp\Cu4Compliance\cu4csvc.exe was being blocked by an ASR rule. They suggested that this be added to the documentation on the support site and a discussion about this update will happen internally. Two key locations for CU4C functionality are C:\Program Files\ControlUp\CU4C and C:\ProgramData\ControlUp\CU4C. To further address security concerns, a user is referred to a relevant Knowledge Base article.
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Read the entire article here...
Widget Wednesday #8: Comparing Application Usage the Right Way
In this episode of Widget Wednesday, Chris Twiest walks through the Application Usage Comparison Dashboard from the Dashboard Gallery, focusing on how the full dashboard works together to turn raw usage data into meaningful, actionable comparisons inside ControlUp.
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Read the entire article here...