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Understanding the “Disconnected Machines” Metric in ControlUp

Posted on June 27, 2025

A user asked for clarification on the "Disconnected Machines" metric in ControlUp, which refers to machines that were added to the configuration but are currently disconnected from the ControlUp agent. Another user shared that the legacy console is only used for configuration and special tasks, and suggested using the VDI real-time area to see which machines are disconnected.


Read the entire ‘Understanding the "Disconnected Machines" Metric in ControlUp’ thread below:

What exactly does this metric mean? "Disconnected Machines" under folders view.


I believe these are machines that were added to the ControlUp org configuration, but currently the Monitor Cluster (or legacy console) is disconnected from the ControlUp agent


Interesting. I will have to go dig into why our monitor cluster would be disconnected from machines. We’re not really using the legacy console anymore except for configuration or special tasks that don’t exist in web console. The numbers don’t change often enough for them to be machines restarting. Also our machines are all non-persistent so there are no machines shut down.


you can use this app.controlup.com VDI real-time area to see which machines are disconnected

Continue reading and comment on the thread ‘Understanding the “Disconnected Machines” Metric in ControlUp’.  Not a member? Join Here!


Categories: All Archives, ControlUp for VDI
Topics: ControlUp Agent, VDI

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