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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

Setting Up Alerts for SQL Always On Availability Group Failovers

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A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.

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Using ControlUp for Application Inventory: Options and Suggestions

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A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.

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The Best Trigger for Removing a File After Boot Up in ControlUp

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Multiple ControlUp users discuss the best trigger to use for deleting a specific file shortly after a machine is booted. Suggestions include using a scheduled task or event ID based trigger. The file causing the issue is a OneDriveStandAloneUpdater.exe, which consumes a large amount of cache space when running. The preferred trigger is determined to be a scheduled task set to run a few minutes after machine startup.

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Improving App Identification in ControlUp VDI with Expanded Streaming API

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A user was having difficulty identifying a CPU-heavy app in their VDI. They realized that the App Trends report was showing an average, which was being skewed by multiple instances of the same app with only one of them using significant CPU. To address this, ControlUp is expanding their VDI Streaming REST API to allow for pulling process data with filters. Users can contact their CSM/TSM or open a support ticket for assistance.

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Updates on ControlUp for Apps and Licensing Options

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The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.

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Troubleshooting Agents Showing Error State – ControlUp Discussion

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The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.

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How to View Incidents in ControlUp

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A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.

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