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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Missing Machine Metrics in DEX after Updating ControlUp Agents

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A user is experiencing issues with machine metrics not showing up in DEX after updating their Horizon Farm to agent 9.2.0.622. Another user suggests that the monitors may not be able to connect to the agents. It is then clarified that agents do not directly connect to DEX and that the issue may be due to a failure in the inbound or outbound connections between monitor and agent. The monitors may still be running.

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Overcoming Limitations with Grid Panels in Dashboard Building: A ControlUp Discussion

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The team discusses limitations with grid panels in building a dashboard from GPO logon capture data. Suggestions to overcome limitations include using tables instead of grids, setting the index to overwrite, using group by in a table, and switching to advanced raw builder. An example code for adding multiple metrics in the raw builder is also shared. A feature request for adding group by option in grids is submitted.

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Installing ControlUp Desktop Agent in VDI Setup

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A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.

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How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows

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The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.

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Troubleshooting Citrix VDI Sessions with FSLogix and the ControlUp ALD Script

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A team member asked about the ALD script on Citrix VDI sessions with FSLogix - it doesn't list individual AppX packages, but a warning says that package load times may not show for subsequent logins. Suggestions were given, including a ControlUp blog post on FSLogix optimization and checking specific Event Viewer channels to ensure logs are enabled and have enough space. A team member was also mentioned as being able to help with this issue.

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Training and Documentation for Custom VDI Dashboards in ControlUp

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The customer is looking for a training or documentation on creating custom dashboards for VDI. @member suggests a community session on the topic was conducted but the customer's requirement is slightly different. @member offers to help and mentions the upcoming release of VDI dashboard in the gallery. Unique count and time series for VDI support are expected to be released next week and early next month respectively.

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Troubleshooting Access to VDI Console in ControlUp Academy

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A user was having trouble accessing the VDI console and reached out for help. Another member asked for the support ticket number and suggested checking the organization member group settings. Eventually, the issue was resolved by temporarily setting the permission to "Deny" and then back to "Allow". It was noted that this issue had been ongoing for a year in another tenant manager.

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Retention Period for Audit Log in DEX Console at ControlUp

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A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.

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