A user noticed a change in the VDI DaaS portal and the VDI specific Audit Log. They were previously able to perform remote control actions, but now are met with a "permission denied" message. Further investigation reveals some quirky permission behavior and an incident was opened. It seems to be related to the recent change in the SAML provider. It was suggested to enable "manage web app" on org members to test, which fixed the issue. Further assistance from the identity team may be needed to fix the SAML configuration.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting VDI Details Not Showing Data
A user asked about data not showing up in VDI details even though they have followed the necessary steps, such as installing the Remote DX Agent and enabling the Remote DX Plugin. Another user suggests checking if the virtual channel is enabled, and the first user realizes that they had not enabled it initially. After enabling it, they are still not seeing any data but it is suggested to try a new session or open a support ticket. The relevant ControlUp documentation for enabling the virtual channel is provided. Possible solutions are discussed and the user is advised to open a ticket if the issue persists.
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Troubleshooting VDI Access through ControlUp Portal
A user had trouble accessing VDI through the ControlUp portal and asked if others were experiencing the same issue. They were advised to open a support ticket and after receiving a link from the support team, the issue was solved. The link can be found at https://support.controlup.com/docs/configure-sso-with-entra-id?highlight=ControlUp%20for%20VDI%20%26%20DaaS
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Read the entire article here...
How to Zoom in on CPU Utilization Graph in ControlUp’s Session Activity Report
A user inquired about zooming in on the CPU Utilization graph within the Reports -> Session Activity report for VDI. Another user shared that clicking and dragging on the graph will zoom in on the desired time period. This was found to be easier than expected.
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Issues with ControlUp AI Agent and User Roles
A user reported that the AI agent only works with admin roles, and asked what could be causing this to happen. Another user responded that the AI can be enabled for other roles, but these roles must also have access to the necessary data. The affected user shared an example of a query that did not work for their non-admin role but did for an admin role, and asked for further help. Another user offered to check the data indexes and view index data, and another user confirmed that the environment did work with non-admin roles.
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Using Sharing Sentiment Surveys to Improve Business Operations
A user requested shared sentiment survey templates to see how others are using this feature. They shared a specific example for migration experience and potential feedback. Another user shared a blog post on using employee feedback to improve business operations. URL mentioned: https://www.controlup.com/resources/blog/metrics-tell-you-what-broke-employees-tell-you-what-matters/.
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Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards
In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
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Where to Discuss ControlUp API Functionality?
The team discussed the best place to have a conversation about the CU API functionality - some suggested the automation and alerting or Scripts channels, others said it should go in the product channels depending on the specific API. Some thought it should be in the scripts channel, while others thought it would make more sense in the product channel. The importance of having a clear and easy-to-reference location for discussions on the API was emphasized. Some members pointed out that as more customers and partners begin using the API, there may be a greater need for a dedicated channel in the future.
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Read the entire article here...