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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows

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The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.

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Troubleshooting Citrix VDI Sessions with FSLogix and the ControlUp ALD Script

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A team member asked about the ALD script on Citrix VDI sessions with FSLogix - it doesn't list individual AppX packages, but a warning says that package load times may not show for subsequent logins. Suggestions were given, including a ControlUp blog post on FSLogix optimization and checking specific Event Viewer channels to ensure logs are enabled and have enough space. A team member was also mentioned as being able to help with this issue.

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Training and Documentation for Custom VDI Dashboards in ControlUp

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The customer is looking for a training or documentation on creating custom dashboards for VDI. @member suggests a community session on the topic was conducted but the customer's requirement is slightly different. @member offers to help and mentions the upcoming release of VDI dashboard in the gallery. Unique count and time series for VDI support are expected to be released next week and early next month respectively.

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Troubleshooting Access to VDI Console in ControlUp Academy

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A user was having trouble accessing the VDI console and reached out for help. Another member asked for the support ticket number and suggested checking the organization member group settings. Eventually, the issue was resolved by temporarily setting the permission to "Deny" and then back to "Allow". It was noted that this issue had been ongoing for a year in another tenant manager.

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Retention Period for Audit Log in DEX Console at ControlUp

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A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.

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Event Severity Issues in ControlUp DEX Console

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A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.

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