The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
Including Template Variables in ControlUp ServiceNow Events
Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.
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Read the entire article here...
Using Edge DX and Flagging Devices in ControlUp
A user had multiple questions about using Edge DX, including whether there is a way to mark a device as stolen or lost and how long an offline device remains in Edge DX before being removed. Another user suggested utilizing the notes field and tagging feature to keep track of the device and potentially create an alert condition for it. The data can also be viewed in the "_devices data index."
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP.
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Read the entire article here...
Managing ControlUp triggers and logging information
A user asked about logging for ControlUp triggers. Other users recommended checking the incidents pane and audit log for information, as well as looking into Windows events for SBA. One user suggested creating a trigger to email when a trigger does not run for easy tracking.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Troubleshooting Missing Edge DX Script Actions in ControlUp
A discussion was held on missing Edge DX script actions in the script library of one org. It was suggested that the missing scripts could be added as "custom" in the Settings/Scripts section. The corresponding option can be found under Organizations > Manage Organizations > Select Organization > Settings > Scripts. One user also mentioned that these scripts are not out of the box items and will need to be added manually. ControlUp URL: https://app.controlup.com/ui/#/org/organization/manage/configuration/settings/scripts
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Read the entire article here...
Initiating a Tracert for High Latency Detection in ControlUp
After discussing how to initiate a tracert when high latency is detected, a user suggested setting an alert based on the _devices index and using a script to run the tracert and log the data into a custom index. However, it was noted that tracert results may not always show the culprit. A screenshot was attached as an example and it was suggested to have a threshold that triggers a tracert viewable from the UI directly on the endpoint. It was also mentioned that the samples seen in the graph are per minute, so there may have been an ongoing issue.
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Read the entire article here...
Troubleshooting Data Storage Issues with PowerShell Script in ControlUp
A user had trouble with a powershell script not storing data in the data index on a specific device, but with the help of another user's input, the issue was resolved. The correct script with a dummy key value, JSON format and dummy key field name can be found in the discussion.
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Read the entire article here...