A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
Read the entire article here...
ControlUp DEX Platform
Troubleshooting Memory Usage with ControlUp
A user asked for assistance with a Citrix server that experienced memory usage spikes, causing the pagefile to fill and lock user profiles. They wanted to know how to identify the cause using ControlUp. It was suggested that they use the Reporting feature to see the top 5 processes using memory at the time of the incident. However, this did not provide the desired information as it could be multiple processes using small amounts of memory rather than one process using a large amount.
Read the entire article here...
Read the entire article here...
Troubleshooting SAML Setup for DEX in ControlUp
A user was having issues setting up SAML for DEX and reached out for assistance. The ControlUp team suggested checking the Endpoint/Assertion Login URL configured in Okta, as well as ensuring the correct region is selected. The user later realized they had provided the wrong URL to their Okta admin and resolved the issue.
Read the entire article here...
Read the entire article here...
Troubleshooting remotedx metrics on multiple user sessions with Citrix server
A user asked about an issue with remotedx metrics on multiple user sessions accessing a Citrix server. Another user replied that it should work for all sessions. Open a support ticket if the issue persists.
Read the entire article here...
Read the entire article here...
Windows Compatibility and .NET Core Support in ControlUp
A user is testing the new platform and ran into issues on Windows 7 x86 SP3 and Windows 7 x64 SP2, which have been modified heavily. The user expects that only versions of Windows supported by Microsoft would also be supported by ControlUp. However, the v9 agent suggests support for W7 x64 SP1+. The user is also considering the vagueness of .net core support for W7 and the plans to migrate to .net core 8 or 9, as support for .net core 6 is ending.
Read the entire article here...
Read the entire article here...
The Difference Between Worst Case and Max Metrics in ControlUp
Discussed the difference between worst case and Max metrics and how it depends on whether lower or higher is desirable. There were varying opinions on the topic internally, and further exploration of the new data in streaming is needed.
Read the entire article here...
Read the entire article here...
ControlUp’s New Streaming Reports Excite Users for Clearer Data and Insights
Users are excited about the new streaming reports from ControlUp, with one user particularly happy about the available data for PVS write cache usage trends. Another user inquires about where to find the report, prompting a discussion about using raw data for creating custom reports and the benefits of having historical data in the streaming reports. There is also mention of rotating reboot schedules and how the raw data can showcase the effects of changes made.
Read the entire article here...
Read the entire article here...
Troubleshooting Error in ControlUp Realtime Console and Dex Portal
Users discussed an error seen on ControlUp's Realtime console and Dex Portal. They suggested checking for a data collector and provided a solution using XDPoShSDK. A command was given to check the admin address of a configured data collector.
Read the entire article here...
Read the entire article here...
Consistency in ControlUp DEX UI
A user suggests a more consistent UI in ControlUp's DEX, such as using consistent terms and bread crumbs for device navigation. Another user clarifies the difference between devices and details in each product. A screenshot comparison is shared.
Read the entire article here...
Read the entire article here...
Customer Query: High Number of Devices with RemoteDX
A user asked a question regarding the number of devices with RemotDX for a customer. The number seemed unusually high and the user was advised to open a ticket for further assistance.
Read the entire article here...
Read the entire article here...