A user asked for help with data not updating on DEX for some machines and observed outbound connection problems. Another user suggested turning off the default setting for enabling outbound connection in the console and restarting the monitors. This should fix the issue.
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ControlUp One Platform
How to Create a Custom Report in ControlUp for Devices
A user asked where to find the option for creating a new custom report under Devices. Another user suggested that it should be located under the gear icon, and if permission changes prevented the user from seeing it, they should check the DEX audit log icon on the side. The issue was resolved.
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Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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ControlUp Latest GA Version for MacOS: Missing Features and Solutions
A user installed the latest GA version of ControlUp for MacOS and did the initial config for screensharing and admin control. However, they were unable to see any Installed Applications, Missing Patches, or Power Events using DEX on a Windows PC. Another user confirmed that these features should be available, and checked with a Mac developer to clarify. It turns out that Missing Patches and Installed Applications reports are not available for MacOS, and a UserVoice feature request can be helpful. The Installed Apps report supports MacOS with the latest 2.14 agent version, while only Power Events is missing. A Mac developer will be consulted for more information and the documentation will be updated.
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Understanding DEX User Session Details – Explaining CPU Utilization Percentage Breakdowns
A discussion about the DEX User Session Details reports showing 2 lines on the CPU graph - 1 for computer % utilization and 1 for user %. The user was asking for clarification on what these percentages mean. Another user explained that the user % represents the portion of the CPU utilized by apps launched by the user and their desktop, while the computer % also accounts for the resources needed to keep the OS running. The discussion also touched on how these percentages are broken down on a VM with multiple CPUs assigned and the use of "host machine" in the description. It was mentioned that the computer % will also factor in the usage of other users and system processes on multi-user systems.
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Measuring Latency in ControlUp/Dex: How to Identify and Address Similar Cases
A user posed a question about measuring latency between client and server using ControlUp/Dex. The group brainstormed potential solutions and asked clarifying questions, including the type of server backend (database). The goal is to proactively identify similar cases of latency in the future.
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Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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The Importance of Folder Structure for ControlUp Reporting Data
The ControlUp team discusses a recent folder structure change that has resulted in reporting data being split between the old and new directory. It is not possible to move the older data to the new location and there is no way to hide it from other users. The historic data will eventually drop off after a year and will only show under the year selection. Some users have found that the folder structure greatly affects their stress levels, alerts, automation, and reports. It is advised to make changes to the folder structure only for significant reasons as it can still be adjusted for minor projects without impacting the main structure of the historical data.
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Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
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SSO for ControlUp: Covering Multiple Features
A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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Read the entire article here...