A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
Read the entire article here...
ControlUp One Platform Support & News Resources
This resource hub brings together in-depth blogs, technical walkthroughs, release insights, and practical guidance from across the ControlUp platform. Whether you’re digging into new capabilities, exploring how features work under the hood, or looking for real-world operational context, these resources are designed to help you understand, apply, and get more value from ControlUp in day-to-day IT operations.
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
Read the entire article here...
Read the entire article here...
Troubleshooting Adding Roles in ControlUp
A user was having trouble adding new roles in ControlUp and it was suggested to contact Support for assistance. It was also recommended to use a user group instead of a specific user for the role. The owner can be reset by Support if needed.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Agent Sessions and Views
A discussion about agent sessions - some users are having trouble understanding the different views and their purpose. One user suggests explaining to select "all" to avoid confusion, while another suggests sharing preset views to prevent modification. The possibility of shared views being locked and read-only is also mentioned.
Read the entire article here...
Read the entire article here...
SAML Login Timing Issue and Suggestions for ControlUp DEX Environment Setup
A user encountered an issue while setting up the DEX environment, where first-time users attempting to login via SAML were receiving a "You don't have permissions to view this page" error until they logged out and back in. This may require a support ticket to resolve, and the user suggests that SAML group memberships should be displayed in the User Settings - Roles list. Another user suggested that this could be a timing issue, as the initial role may not be known until after the first login. The initial issue was not resolved and will be revisited the following day.
Read the entire article here...
Read the entire article here...
Firewall and Webproxy Exceptions for ControlUp DEX Platform
A user was looking for firewall and webproxy exceptions for the new DEX platform. They found some documentation on https://support.controlup.com/docs/get-started-with-the-new-dex-platform, but noticed some discrepancies with denied websites. They also mentioned https://support.controlup.com/v1/docs/communication-ports-used-by-controlup-hybrid-cloud-1 as a helpful resource. Another user pointed out that they did not see the prod-dex-login URL listed in the documentation and asked for more information on the source. It was confirmed that the user's organization had not properly set up the SAML login method for DEX. A request was made to look into the issue internally.
Read the entire article here...
Read the entire article here...
Streamlining the Login Process for ControlUp’s DEX Console
ControlUp users discussed the login process for the DEX console, which can be simplified by using the Azure login option. If not using SAML, users can log in with their email and password, with the option to disable MFA. In the upcoming release, users will also be able to log in with an email-based user, making the process even more seamless. The specific login steps were outlined, including the use of an IDP for SAML authentication. URL: app.controlup.com/acmeorg/saml (with acmeorg being the specific organization)
Read the entire article here...
Read the entire article here...
The Audit Log in DEX – Availability and Plans for the Future
A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
Read the entire article here...
Read the entire article here...
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
Read the entire article here...
Read the entire article here...
Building a Sentiment Survey with ControlUp
A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
Read the entire article here...
Read the entire article here...