Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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ControlUp One Platform Support & News Resources
This resource hub brings together in-depth blogs, technical walkthroughs, release insights, and practical guidance from across the ControlUp platform. Whether you’re digging into new capabilities, exploring how features work under the hood, or looking for real-world operational context, these resources are designed to help you understand, apply, and get more value from ControlUp in day-to-day IT operations.
Troubleshooting Ivanti Data Configuration in Logon Script
A user asked about the configuration needed to get Ivanti data in the logon script, specifically for the ALD script. Another user suggested reposting in the appropriate channel and tagging experts. The needed configuration involves auditing specific events and enabling logging. A script is available on ControlUp's library for easier troubleshooting. The AppSense-related logs can be analyzed using EMMon. EMMon can be found in the suite download at https://www.controlup.com/script-library-posts/ivanti-environment-manager-logging-enable/
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Troubleshooting Data Issues on ControlUp’s App Control Platform
ControlUp recently migrated to app.controlup.com and there were some issues with data not being received for certain reports under "Application Usage". It was determined that the team has not done any network modifications for the specific URL mentioned in the issue. It was suggested to check the communication ports and add them to the allow list. There was some confusion about whether the new data pipeline runs concurrently with the old method, but it was clarified that data will continue to be received via the old method until the new reports are completely migrated. The ControlUp source can provide more information. Any issues with app statistics can be directed to support@controlup.com.
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Accessing Historical Reports for Specific VDIs in DEX
A user expressed frustration with the inability to view historical reports for a specific VDI within DEX. Other users suggested that this issue is being addressed in future versions, and in the meantime, they can access the reports by selecting the machine and downloading the report through a small icon above the table.
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Troubleshooting Access for ControlUp Academy with SAML
A user had issues with using ControlUp Academy configured with SAML and being able to access their account. Support suggests using previous username and password to change the default group for SAML login, and if issues persist, to contact support to reset SAML. In response, a question was raised about SAML automatically assigning admin rights if the email address is the same, to which support replied in the affirmative.
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Solve Metrics Not Working for Session Stress
A user reported that the Session Stress metrics have stopped working in Solve, but still display in the RTC. Others suggest checking monitors and reopening a support ticket. The user also reports that all other widgets are functioning normally.
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New Release of ControlUp’s SIP Agent (2.13.1.3428) with Teams Monitoring Bug Fix
A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.
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Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
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Exporting and Importing Users in ControlUp – Tips and Updates
A user asked about how to export users from Solve and add them to app.controlup.com. Another user mentioned that setting up SAML properly eliminates the need for this export. The first user requested a bulk import option and suggested that SAML groups do not work for them. A link was shared for configuring user attributes in the IDP. Another user stated that most customers get help from other departments for this process. A ControlUp team member thanked them for the feedback and mentioned that they will add an option to invite VDI users from the DEX UI.
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Read the entire article here...