A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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ControlUp One Platform
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
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Read the entire article here...
Building a Sentiment Survey with ControlUp
A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
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Read the entire article here...
Implementing SSO Groups in ControlUp
A user asked about implementing SSO groups from the dex platform into ControlUp. Documentation on using SSO groups for user roles was shared, along with a suggestion to check assertion data. It was confirmed that the VDI is enforcing the security policy set in the RTDX Console.
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Read the entire article here...
“Missing “Show Session Processes” in ControlUp Historical View for Streaming Users”
A user asked about the "Show Session Processes" feature in the historical view on ControlUp. Another user suggested that it may not be available on the streaming version. The user provided the URL for the historical page and it was confirmed that streaming was being used. The meaning of streaming was explained as a new method for sending data to the backend with a shorter delay. The user requested an estimated time for when the process info for sessions will be available in streaming. The team was excited about this update.
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Read the entire article here...
Custom Report Creation in ControlUp Dex
A user asked where the option is in Dex to create a new custom report, possibly for Edge DX. Another user, noting the change in settings, confirms there is no longer a separate custom reports option. This feature can now be found in the same way as in Solve.
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Read the entire article here...
Configuring SAML Login with Azure App Registration for Multiple ControlUp DEX Tenants
A user was trying to configure SAML login with Azure app registration for two ControlUp DEX tenants; however, the Unique Identifier was the same in both tenants. It was suggested to make the Relying Party Identifier either editable or unique per account. It was further suggested to use the same Azure Application in both DEX organizations settings, however, this would mean giving entry to all tenants. The user was informed that this is not yet possible but will be added to the next year roadmap.
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Read the entire article here...
Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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Error Inviting New User on ControlUp DEX Tenant
The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
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Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...