A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
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Configuring Triggers in ControlUp
A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.
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Troubleshooting: Configuring SMTP on ControlUp Thick Client
A user asked for help finding the menu to configure SMTP on the ControlUp thick client. Another user offered assistance and the location was found under "Settings."
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Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
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Configuring Email Font Size for ControlUp Alerts
A question was asked about the font size for email alerts and it was confirmed that it cannot be customized. All users receive the same generic email template. A feature request can be submitted for this issue.
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Improving search functionality in ControlUp’s VDI section
A discussion on ControlUp's search functionality for VDI users led to a suggestion for a search bar at the top of the VDI section, similar to the one available for Employees. The user believed this would save time and clicks when locating specific VDI users. Some concerns were raised about the feasibility of implementing this feature, as it would have to search all VDI objects. The possibility of first-line support continuing to use Citrix Director for this functionality was also mentioned.
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Understanding CPU Max in ControlUp Performance View
A user asked for clarification on the CPU utilization graphs in the User Session Details / Performance view. Another user explained that the CPU Max graph shows the highest 3-seconds sample during a 5-minute period, which can cause spikes of 100% even if the host and user CPU numbers are only at 10%. The original user was directed to the documentation for further explanation.
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Enhanced Citrix Black Hole Monitoring
What’s new in ControlUp for VDI 9.2 Beta: enhanced Citrix black hole monitoring with deeper visibility into failed connections, smarter detection, and faster action before users feel the impact.
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ControlUp for VDI 9.2 Beta Update is Out (9.2.0.487)
ControlUp 9.2 Beta introduces enhanced Citrix failure visibility, smarter alerting, and faster insight when issues occur. See failures sooner and act faster.
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Read the entire article here...