A user asked about issues with the RemoteDX plugin manager updating, and a suggestion was made to open a support ticket. Log paths for troubleshooting were provided. The RemoteDX logs can be found at C:\ProgramData\ControlUp\Remote DX\Logs.
Read the entire ‘Troubleshooting issues with RemoteDX plugin manager updates’ thread below:
Has anyone had any issue with the RemoteDX plugin manager updating. I have this configured to update via the Citrix Workspace Client and the update from 1.0.5 to 1.0.7 keeps failing. Would there be any logs on the local workstation that would tell me why. All Event Viewer tells me is the configuration failed.
hi Greg I’d suggest opening a support ticket. What is your version of Citrix Workspace Client are you using
Logs you can send
Install typeLog pathPer-machine (most common) – C:\Program Files (x86)\Citrix\Logs\
Per-user – %USERPROFILE%\AppData\Local\Citrix\Logs
Older CWA versions- %TEMP%\CTXReceiverInstallLogs*
The RemoteDX logs are here:
C:\ProgramData\ControlUp\Remote DX\Logs
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