A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
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Read the entire article here...
ControlUp Agent and Inventorying UWP Apps
A user had a question about the ControlUp agent on Windows Endpoints not inventorying UWP apps located in c:\program files\windowsapps\. A member of the ControlUp team confirms that this is because only 32/64 bit apps listed in Control Panel are currently supported, but there may be future updates. Another user requested the ability to query standard exe/msi apps and UWP apps that are installed in user profiles.
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Read the entire article here...
Ways to Filter Alerts in ControlUp
A user asked for a solution to filter alerts and only trigger them for specific tagged endpoints. Another user suggested using the _device_name index as a condition in a new alert, which would only send alerts for those 8 endpoints. The original user will try this out and the suggested method can potentially be used for other situations as well.
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Read the entire article here...
Automatically Running Scripts for Specific Devices at Logon Event
Users discuss the possibility of implementing an automated script for specific devices with a certain tag at user logon events. The issue is being addressed as the team is currently redesigning the script module. The user is advised to check within the script for the desired outcome. No reference is made to specific team members.
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Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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The Importance of DEX in M&A: Can ControlUp Detect Fragmented Packets?
Someone recently started working for a company with 1200 users and raised the importance of DEX at a roadmap session. They plan to showcase Control Up and asked if it can detect fragmented packets like Wireshark does. A member suggested checking with the Innovation Guild for relevant work.
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Exploring the Cause of BSOD with ControlUp Agent
A user inquired about seeing the ControlUp Agent starting before a BSOD on their machines. Another user suggested that the BSOD could have happened while the agent was not connected, and the details were only captured once the agent was started. The ControlUp agent is designed to capture BSOD details after the machine boots up from the blue screen.
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Understanding Data Resolution at Intervals for ControlUp for Desktops / DAAS API Endpoints
A user asked about data resolution at intervals for the CU4VDI/DAAS API endpoints. They assumed the smallest sample would be 3 seconds, but were not sure. Another user clarified that for real-time data, the machine list and details endpoints are available, with a granularity that changes over time. They provided a link to the knowledge base for more information. The company plans to add new API endpoints for non-data pipeline, and potentially to pull real-time metrics in the future. There are also plans to add the ability to run actions from the API. A specific roadmap for these developments is not yet available.
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How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...