ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding DEX and Device Reports for Installed Applications in Controlup
A user asked about the freshness of the DEX and device reports for installed applications. Another user responded that the reports are updated every 24 hours and only while the device is online. They also provided instructions on how to check the index for the last collected data. The conversation also indicates that some of the information is from memory and may not be exact.
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Understanding the Accuracy of Data in ControlUp’s Reports for Installed Applications
A discussion took place regarding the accuracy of the data in the DEX and device reports for installed applications. It was clarified that the report is updated every 24 hours, or 24 hours after the agent starts. This report is set to run while the device is online and will continue to check at an interval. Users can check the data's last collection date in the index, accessible through the "data" tab, and ensure the "include builtin indexes" checkbox is checked. The index has a "created" date for when it was added and a "created_local" date for when the agent generated the data. There are visuals available for reference.
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How to Clean Up Tag Options on ControlUp Devices
A user asked about cleaning up the options when adding a tag on ControlUp devices. Another user suggested using the API at https://api.controlup.io/reference/update-tags.
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Understanding the Need for fabric.controlup.com in Testing VDI & DaaS
A user asked about why fabric.controlup.com is included when testing VDI & DaaS. Other members explain that it is needed for Remote DX and suggest adding the URL to documentation about communication ports used by ControlUp. URLs for EU and US customers are provided. The user acknowledges their error in reading.
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Model Filter Issue on ControlUp Device-Performance Dashboard
A user discovered a potential issue with the Device-Performance dashboard in ControlUp, where clicking on a model only shows one device instead of all devices with that model number. A member responded confirming that this is the correct functionality for the filter.
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Troubleshooting Discrepancies in ControlUp Reports
A user asked about discrepancies in the number of PCs shown in Edge DX's 'Devices' and 'Logons and User Sessions' reports when filtering for the same username. Another user suggested checking the time filters, and the original user was able to see both PCs in the logon report after adjusting the dates. The logon report is praised for its detailed information on the logon process.
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Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
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Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Logging for Automatic Deletion of Inactive Endpoints in ControlUp
A member of the team asked if there is a log for when endpoints are automatically deleted after being inactive for a certain number of days. Another member suggested that the device host name should be included in these logs. URLs mentioned in the discussion are not relevant for the summary.
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Read the entire article here...