A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows
The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.
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Read the entire article here...
Creating a Device Matching Workflow in ControlUp
Multiple members had a discussion on how to create a workflow that would synchronize devices from an Entra ID dynamic group into ControlUp using tags. The matching issue is caused by Entra ID and ControlUp having different device identifiers. Various solutions were presented, such as using a custom query or the Split String node, and eventually a solution was found using the Get Custom Data node. Further details and a visual example can be seen in the discussion.
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Read the entire article here...
Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Read the entire article here...
Reporting on End-of-life Software in ControlUp
A team member asked if it was possible to report on end-of-life software in ControlUp. Another team member was looking into this and contacted the Compliance team to inquire about specific apps. The Compliance dashboard, which can be found at https://support.controlup.com/docs/compliance-apps-dashboard, may also provide some information.
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Read the entire article here...
Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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Read the entire article here...
Widget Wednesday #16: Building Dashboards with VDI Data
Widget Wednesday #16 introduces VDI data integration in ControlUp Dashboards, enabling users to build custom dashboards with machine, network, and NetScaler session data for deeper performance insights.
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Read the entire article here...
Update on Multiple Technician Remote Control Feature for CU4D
A user asked for an update on a previous question regarding multiple technicians remotely controlling a single device in CU4D, and if there is a feature request for it. Another member responded that they are currently working on it and aiming to release it by the end of the quarter. They also mentioned that it may be part of a design partner program and will require significant research and development efforts.
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Read the entire article here...
Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.
A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.
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Read the entire article here...
Using Event Alerts to Monitor Registry Key Values with ControlUp
A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Read the entire article here...