A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Solve and its Integration into DEX
A user asked if ControlUp Solve was a separate module or a part of ControlUp for desktop, and was informed that it has been merged into the DEX interface. They were reassured that the use cases they found on the ControlUp website are still applicable, and a member of the ControlUp team offered to help determine feasibility and next steps for achieving them.
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Remote Control of Unmanaged Devices Coming Soon to ControlUp
A user asked about remote control of unmanaged devices, and another user inquired about a possible lightweight agent for BYOD users. An internal team member shared that this feature would be released in mid-November, following last minute usability improvements. A sneak peek was shared, with one user noting this as a significant new feature that was often requested by customers.
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Understanding Windows Event ID 1001 and the BlueScreen Reference
Event ID 1001 in the Windows Application Log could potentially indicate a BlueScreen, but this may not always be the case with Windows 10/11. Windows generates LiveKernelEvent and Event Name: BlueScreen events for crashing drivers and Kernel components, but this does not necessarily mean there was a classic BSOD. This was discovered with the help of AI and information from Microsoft/Gemini. The discussion included helpful contributions from fellow members.
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How to Retrieve Device Scores Through ControlUp’s API
A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
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Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
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Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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Controlling Location Information on ControlUp: What’s Possible?
A user asked about the possibility of blocking location information for specific devices. ControlUp team responded that it is currently only possible to disable location information for all devices, but they are working on a solution to disable it for specific devices within the next month. However, it is not currently possible to restrict specific users from seeing location information for certain devices.
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Limitations of Device Group Creation in ControlUp
A user had a technical question about creating a device group and mentioned reaching out to internal for confirmation. Another user also tested and confirmed the limitation exists.
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Read the entire article here...