A discussion took place about different security options for laptops, specifically a method to prevent bootup in the event of theft. It was mentioned that ControlUp does not have this feature, but there is a user voice open for it. It was also suggested to use MDM or Intune for this purpose, but it was noted that a script will not run if the agent cannot communicate with the device. Some laptops have Absolute software built-in for this purpose. Another possible solution is using BitLocker with TPM+PIN, but it is important to ensure proper policies are in place for it to be effective. URL mentioned: www.absolute.com
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Using Enrich with VDI and DaaS: Edge DX licensing still required?
A user asked if Enrich is still connected to Edge DX licensing. They want to use Enrich 2.0 with their Jira instance to show machine information for their helpdesk, but they are using VDI and DaaS. Another user suggested reaching out to an Account Executive for assistance. The data being used is from physical endpoints.
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Read the entire article here...
Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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Read the entire article here...
Creating Triggers in ControlUp for Outlook Inbox Monitoring
A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.
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Read the entire article here...
High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support
Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.
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How to Use the “Send File” Feature in ControlUp
The user raised a query about where a file would be placed when using the "send file" feature on a machine that nobody is logged into. Another user in the discussion confirmed that it can be directed to a specific user or to the console. A screenshot was also included for reference.
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ControlUp API and Running Scripts on Offline Devices
A question was asked about using the ControlUp API to run scripts on an offline device. Another user responded that this is not possible and the device must be online for the script to run. However, the API does queue up requests for offline devices, with a short time limit of 1 minute. This is not intended as a cache, but rather to account for devices only checking in every minute. Therefore, it is not necessary to filter out offline devices in API calls.
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Troubleshooting Device Group Access Issues in ControlUp
Users discuss an issue where one user can access all device groups while the other user has set their device groups accordingly. They suggest checking the Device tags column and setting it to "No scope selection" if it's set to the default "all devices." The issue persists and screenshots are shared for further clarification.
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How to Disable Remote Shadow/Control in Edge DX?
A discussion on disabling remote shadow/control in Edge DX took place, with a user finding the necessary setting and another suggesting that device groups can be assigned. It was stated that only tags should be necessary for setting the limitation but the user found they must also use groups.
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Read the entire article here...
Troubleshooting Built-In Sync Issues: Check for Duplicate Machines in ControlUp Monitor Cache using Script
A user is experiencing issues with built-in sync and has been advised to run a script to check for duplicate machines in the monitor cache. The script can be found at (https://runsuri.com/).
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Read the entire article here...