Improving Survey Sentiment Features in ControlUp

A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company’s roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

Read the entire ‘Improving Survey Sentiment Features in ControlUp’ thread below:

I want to know the feasibility to add an action button to ControlUp’s Survey Sentiment feature so users can quickly run remediation scripts like disk cleanup or Teams cache clearing directly from the survey as per their suitable time.

Currently this is not possible, but I think this is something we are looking into as part of our roadmap. Tagging @member who might be able to tell you more

I have a uservoice open for this ,

I read this in ControlUps documentations (The Highlighted one) . Is it something different ?

That is triggering a survey as part of an automation. Not triggering an automation from a survey. Different direction

oh thanks got it

And do you guys have any ticket/uservoice open for more data insights on root cause level analysis in UCC feature Available. and also in my account, I observed there is a column available for Device Name but that shows no data (device name) at all. Is it with everyone ?

We are planning to first expose the Sentiment Results API endpoint for access with DEX API keys, this will enable our customers to perform remediations based on survey results through Third party tools such as ServiceNow.

We will look to enable this capability within the product at a later stage, which remains a backlog item!

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