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Citrix Application Delivery Management Related Archives

Citrix Application Delivery Management training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting a Telephony Issue With ControlUp Data

Posted on September 6, 2023

A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.

Read the entire article here...


How to Show the External Source IP Address in ControlUp Solve

Posted on November 9, 2022

The user asked if there was any way to display the external source IP address of a session in ControlUp Solve like in Citrix ADM. It was suggested to add the Client Public IP address to the view, and it may require Remote DX to populate the value. Another suggested option was a script to obtain the information; however, the user opted to use Citrix ADM since it includes historical data.

Read the entire article here...


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