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Troubleshooting Device Group Access Issues in ControlUp

Posted on December 13, 2024

Users discuss an issue where one user can access all device groups while the other user has set their device groups accordingly. They suggest checking the Device tags column and setting it to "No scope selection" if it’s set to the default "all devices." The issue persists and screenshots are shared for further clarification.


Read the entire ‘Troubleshooting Device Group Access Issues in ControlUp’ thread below:

I have the following set and this should not see the other device groups

but he is sharing his screen now and he can see all other device groups


Can you check what it says in the Device tags column?

Because if that is set to the default “all devices” that will over rule the Device Group settings

Make sure you set the tags column to “No scope selection”


It’s set to non

Nothing is selected


Hm, so you have it set like this?


Yes Like that


hm


But at the Device groups I have a group selected

Continue reading and comment on the thread ‘Troubleshooting Device Group Access Issues in ControlUp’.  Not a member? Join Here!


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