Can end user router information be viewed in ControlUp?

A user inquired about seeing an end user’s router information in ControlUp. A team member stated that basic client side metrics may be available, such as IP info and latency, but there are no specific integration points for routers. It was discussed in the past, but deemed too costly and unreliable due to the lack of standards. Some information may be available through scripting. The user was able to retrieve some information, but it was not included in the hardware problems script.

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HI guys – I am wondering if there is a way to see an end users router information within ControlUp?

It depends on what you mean. We got some basic client side metrics that could possibly tell you something, like IP info and latency. But beyond that we don’t have any router specific integration points

We briefly discussed this, probably like 3 or 4 years ago, but it was deemed too much of an investment, mostly due to the lack of standards between vendors of especially home routers

Some things you could achieve through scripting but it would be very tailored

Yeah I can find that stuff. I was just wondering if it would show up if I run the hardware problems script, if it was failing.

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