The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.
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HP Related Training & Support Archives
HP training and support-related archives from inside the ControlUp Community on Slack.
Automation for Updating Dock Firmware to Avoid Replacement
The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
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Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...
NEW ControlUp Beta – IGEL/Stratodesk/HP Thin Pro RDX
We are happy to announce a the IGEL/Stratodesk/HP Thin Pro RDX 2.2.2307.07 (Citrix and VMware) integration is now available in Beta!
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Read the entire article here...
Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Read the entire article here...
Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
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Read the entire article here...