Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Microsoft Azure Virtual Desktop (AVD) Related Training & Support Archives
Microsoft Azure Virtual Desktop (AVD) training and support-related archives from inside the ControlUp Community on Slack.
Viewing and Acknowledging Alerts in ControlUp Solve/Dex
A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.
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ControlUp Community Radio Episode #2 with Legendary Former CEO, Citrix, Mark Templeton
ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
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Troubleshooting AVD Deployment Issues with ControlUp Console
A user asked for suggestions about an AVD deployment issue, where the agent is failing to deploy from the Console on some machines. Solutions such as ensuring Administrative Shares are enabled, and that the account running the ControlUp Console.exe has Administrator permissions on the remote machine were suggested. The Microsoft Troubleshooting page with information on Administrative Shares can be found at https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/problems-administrative-shares-missing.
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The ControlUp Blog – A ‘Technical’ Wealth of Knowledge!
ControlUp Agent and Remote DX Installation on an On-Premise Environment
A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.
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ControlUp Script: Measuring VM Start Time with Azure AVD
This script is designed to measure the time it takes for a VM to start and accept the first user connection when the containing host pool is set to "Start VM on connect". It can be used with an Azure resource ID and tenant ID, and requires credentials to be configured beforehand. The script works with Azure AVD and is hypervisor independent, but it is unknown if it works with an on-prem hypervisor like VMWare or with Azure HCI.
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Does anyone know if ControlUp Remote DX plugin works with RDP?
A user asked about the RemoteDX plugin for RDP connections and was told that the AVD plugin should work. They reported that it worked successfully.
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