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Microsoft Teams

Troubleshooting Pagerduty Integration in Scoutbees

Posted on October 25, 2024

A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/

Read the entire article here...


Troubleshooting Error 500 in ControlUp’s Microsoft Teams Integration

Posted on September 9, 2024

Multiple users discussed an error 500 that occurs when configuring Microsoft Teams integration under UC&C. A support article was shared and it was recommended to open a ticket for further investigation. It was also suggested that the error may be due to incorrect use of keys.

Read the entire article here...


Effective Deployment of the New Teams VDI Optimization Agent

Posted on July 24, 2024

A user discussed deploying the New Teams VDI optimization agent successfully with the help of a provided PowerShell script. Another user suggested using the agent for app patch management and version consistency across devices. Custom software scans and deployments were also mentioned.

Read the entire article here...


Troubleshooting App Crashes on Windows 11 Devices

Posted on June 12, 2024

Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.

Read the entire article here...


New Release of ControlUp’s SIP Agent (2.13.1.3428) with Teams Monitoring Bug Fix

Posted on March 4, 2024

A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.

Read the entire article here...


How to Determine Which Version of MS Teams Users Are Using?

Posted on November 30, 2023

The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.

Read the entire article here...


Setting an Alert for MS Teams Crashes

Posted on November 10, 2023

A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.

Read the entire article here...


Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action

Posted on November 3, 2023

A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).

Read the entire article here...


Resolving High Alerts Issue with Hotfix

Posted on November 2, 2023

Alerts were returning multiple entries and were causing scripts to be run multiple times, resulting in timeouts. Eugene proposed to investigate and a hotfix was applied, solving the issue.

Read the entire article here...


Stress Testing Tool Recommendations for Generating High Usage in ControlUp

Posted on August 17, 2023

A user asked for recommendations on stress testing tools and generating high CPU/RAM/network usage. Suggestions offered included Notepad for increasing memory, CPUStress, LoadGen, SimLoads from eucscore, a PowerShell script for maxing out all but one of the CPU cores, and a Linux command to generate a single thread of stress. The G0-EUC team use LoadGen for their research and the post also provided a link to their testing methodology.

Read the entire article here...


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