Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
New script that with CVAD + Teams troubleshooting help
A user suggested creating a new script to resolve issues with Teams by clearing the cache, running a bat file to kill Teams processes, delete the cache folder, and restart Teams in the public desktop for easy user access. An EdgeDX script already exist that does this. ControlUp does not have user initiated scripts, but the bat file can be dropped on their desktop. The EdgeDX script can be found below.
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Implementing ControlUp Edge DX Agent with SCCM and Intune
A user discussed the implementation of ControlUp's Edge DX agent with SCCM and Intune. The command line switches needed for the MSI can be found on the download page. It was suggested to study how to deploy to 1000 devices. ControlUp has a video that walks through how to deploy the agent using these methods, available at https://vimeo.com/786923949.
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The ControlUp Blog – A ‘Technical’ Wealth of Knowledge!
How to Set / Override the Controlup Edge DX Location Manually
A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.
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ControlUp Community Meetup #3 Video – ControlUp: Zero to Hero with Eugene Kalayev
Troubleshooting PowerBi Connections to ControlUp Edge DX API
A user could not connect MS Power Query or PowerBi to the Edge API and receive a list of table metadata, not the actual data. Another user suggested the query: "= Table.ExpandRecordColumn(#"Converted to Table1", "Column1", ... " and shared basic Web connector settings for the user to try. The user thanked the second user for their help.
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Is ControlUp Edge DX compatible with base images in a VDI environment, considering GUID issues?
Edge DX was discussed for use in a VDI environment. Realtime is a better product for virtual environments but Edge does have the user productivity reports which appealed to the client. To make Edge work in a VDI, the registration process must be changed to use machine names instead of GUIDs and a "VDI or don't start service" parameter for the installer must be used. The Edge DX report for Top URLs was also mentioned and can be found in the Dashboards/End User Activity of the knowledge base (https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation).
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ControlUp Agent and Remote DX Installation on an On-Premise Environment
A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.
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How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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