Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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SSL/TLS
Generate Network Trace PowerShell Script
Enter the power of ControlUp and the Generate Network Trace script, just one of our many out-of-the-box scripts/automation to help you overcome those pesky problems while automating a solution for the future.
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Read the entire article here...
ControlUp StoreFront Health Checker
The ControlUp StoreFront Health Checker script automates diagnosing and monitoring Citrix StoreFront servers, ensuring optimal performance and reliability.
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Read the entire article here...
Finding App Launch Instances on Endpoints with ControlUp API
A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.
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Read the entire article here...
Using DEX API to Monitor Multiple VDI Organizations
A discussion was held about using the DEX API to pull VDI data from multiple organizations to display in Grafana. An API reference was shared and the need for an API key for each org was clarified. The user is working on a project to monitor the end user impact of changes and improvements to infrastructure. The MSP dashboard is still in development and the user is new to using APIs. The discussion took place in the #controlup channel.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
ControlUp Academy Alert Policy and Scoutbees’ 60 Minute Cap on Test Frequency Explained
A user asked if it was possible to expand the alert policy from scoutbees to one day instead of the capped 60 minute setting. Another user, Joel, explained that this was not possible as it goes against the proactive nature of the synthetic testing, which aims to provide alerts for potential availability issues. @member requested more information about their specific use case, which involved setting up email alerts for expiring SSL certificates. Joel suggested options such as increasing the "subsequent tests" value or checking the "Do not send a notification" option to prevent excessive notifications.
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Read the entire article here...
Troubleshooting Deployment of ControlUp Mac Agent through Jamf
ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.
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Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Read the entire article here...