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Triggers Related Training & Support Archives

Triggers training and support-related archives from inside the ControlUp Community on Slack.

Gather Drive Type Information with ControlUp Edge DX

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This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.

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Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?

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A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.

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Monitoring an SMB Share using ControlUp Scoutbees

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The discussion addressed the issue of monitoring a SMB share via a trigger, with @member suggesting ControlUp Scoutbees as a solution. After some technical discussion, it was suggested that the script "Find_Files.ps1" should search for a text file with read access for ControlUp, and the error code to trigger on was suggested.

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Troubleshooting ControlUp Edge DX Error on Ubuntu Device

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A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com

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ControlUp Trigger for Disk Space Monitoring (Not System Drive)

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A user asked about setting up a trigger to monitor disk space, not the system drive. The advice offered was to create an advanced trigger on logical/virtual disk and free space. The user had trouble getting the trigger to work and was advised to use two conditions: add disk is greater than 80 and change TO STATE to less than or equal to 80; and to not use the From State. Having trouble locating the drive was mentioned as an issue.

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Leveraging ControlUp Triggers to Restart Services After VM Boot Up

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A user asked about using ControlUp Triggers to restart a service after a VM boot up. Options discussed include Uptime in Minutes and Status column triggers, but it may be best to use a Scheduled Task in the VM. Advice was given to be careful with the equals operator, as it is risky for numeric values like uptime. A further suggestion was to use BIS-F with a custom script looping until the service is started.

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Viewing and Acknowledging Alerts in ControlUp Solve/Dex

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A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.

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