A user was having trouble with User login and logoff triggers. Another user suggest checking the incidents pane in the config console to see if any trigger events were recorded. The first user was able to see User Logged On events but not User Logged Off events. Others chimed in to say that all triggers, regardless of action, should record an incident. Further troubleshooting was needed to understand why the trigger was not working.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Automation and Monitoring with SentinelOne and ControlUp
Some employees discuss their experience using SentinelOne on VDI servers, and how they created a script to alert for quarantine actions by searching the SentinelOne/Operational log. This script allows ControlUp to trigger from the application log. Some mention using S1 console and Splunk dashboard for monitoring. There is also a link to the script provided.
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Read the entire article here...
Setting up an RDS Server Trigger and Script with ControlUp Academy
A discussion on setting up a trigger for an email notification for an RDS server with a powershell script was held. It was suggested to check the Windows event log and run a script when the trigger is fired. The email should only be sent once and not for all 3 servers in the folder. ControlUp Academy offers training for scripting.
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Read the entire article here...
Troubleshooting Duplicate Alerts in ControlUp
Users discuss an issue with receiving duplicate alerts despite having only one trigger and one follow-up action set up. A solution is suggested to reboot the monitor and check the logs. If the issue persists, it is recommended to contact ControlUp support for further assistance or potentially use a SMTP server instead. The option to use a script action for additional checks and information is also mentioned. An alternative approach using an SMTP server or a script action are discussed for sending alerts.
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Read the entire article here...
Troubleshooting Memory Usage with ControlUp
A user asked for assistance with a Citrix server that experienced memory usage spikes, causing the pagefile to fill and lock user profiles. They wanted to know how to identify the cause using ControlUp. It was suggested that they use the Reporting feature to see the top 5 processes using memory at the time of the incident. However, this did not provide the desired information as it could be multiple processes using small amounts of memory rather than one process using a large amount.
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Read the entire article here...
ControlUp v9 Upgrade: Warnings and Solutions
A user upgraded to v9 of ControlUp and received warning messages on using the new sync script. Suggestions were made to check trigger folders, update data collectors, and make sure all agents are on .net 4.8. Support ticket may be needed if issue persists. Console version and continued updates were also discussed.
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Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Read the entire article here...
Troubleshooting Missing Folder Scripts in ControlUp
A user experienced issues with a script not showing up on the list of available scripts, despite being visible in policies and having the correct permissions. The script only appears when running the automation script wizard, and everything seems fine with the variables. It is a folder script and trigger, and only seems to cause problems when created as a folder script. Other forum members offered suggestions and provided further information on related topics.
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Read the entire article here...
Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Read the entire article here...
How to Monitor and Stop Running Services in ControlUp
A user asked how to monitor a service and stop it if it is detected as "Running". Another user suggested using the process name and creating a trigger with a script action to kill the process and stop the service. They also mentioned a cu script that can look into svchost, but it may not be able to be modified for this purpose. It was also mentioned that the system will not allow direct killing of svchost. The user will check if the service creates an event log and if it does, they can create a trigger and run a script action. The thread includes a few humorous responses as well.
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Read the entire article here...